Assistant Branch Manager
Sisters Beauty Lounge
Total years of experience :17 years, 6 Months
Managing client appointments
keep up with the demand clients
Managing salon personnel
Managing the staff schedule and their leaves
Welcoming and greeting customers who come to the salon
Excellent knowledge to salon and spa industry
Ability to keep a cool and a level head when face with working under pressure and being able to deal with problems which may arise on a day to day basis in a stress free and calm manner
Setting targets for the beauty therapist
Selling beauty products and treatments
Managing, motivating and training the team
Resolving clients complaints and issues
Managing retail and stock
Organizing promotion and marketing campaigns
Ensuring high standards of hygiene, cleanliness within the salon
Identifying staff training requirements
• Focuses efforts on penetrating existing accounts, uncovering new accounts and developing new business within assigned industry
• Establishes and maintains effective relationships with clients
• Works with Sales Coordinator providing constructive feedback which is current, direct, complete and actionable
• Collaborate with Operations Team to ensure that the customer’s needs are met
• Respond to and answer customer’s questions and calls
• Oversee and ensure that all accounts documentation is completed accurately and timely
• Follow up client’s orders and account payment after sales.
• Placing client’s orders on the system on daily basis.
• Negotiate terms of agreement and close sales.
• Represent our organization at exhibitions and events.
• Visiting clients continuously for promoting new products as well follow existing products feedback.
• Manage accurate and timely market information related to opportunities competition, changing trends and feed it back to General Manager.
• At the direction of the manager, supervises staff.
• Accountable for cash register operations, all monies received, daily bank deposits, sales receipts and inventory and to protect these assets from either internal and external losses.
• Assists with production and placement of stock on sales floor, display, merchandising and stock rotation and mark-downs.
• Provides customer assistance, cash register operation, sales monetary transactions, opening/closing procedures.
• At the direction of the manager, acts as a liaison between the Plant and other store employees and completes a variety of paperwork pertaining to department employees and daily operations. Assists with daily bank deposits, as required.
• Maintains positive customer and employee relations; reports any problems/complaints immediately to the store manager.
• Maintains familiarity with, and follows, store policies and procedures as well as general company policies.
• Follows and enforces all company policies and procedures.
• Performs other duties as requested.
• Handle all customer requests and inquiries.
• Interacting with customers via phone, fax, e-mails, or in person.
• Deal with customers on a daily basis.
• Attend scheduled corporate training and meetings.
• Handling all complain and ensure that both company and customer are getting their fair value and resolve problems swiftly.
• Managing all customer relations employees.
• Following up with customer complaints, collecting past due payments, handling vendor problems researching ways to improve service and reconciling data.
• Office equipment / furniture / premises maintenance & upkeep.
• Purchase of office equipment / IT equipments & miscellaneous items.
• Create, maintain and update all legal, admin, clients & personal files.
• Organize the huge back log of documents in an intelligent manner.
• Arranging and organizing head of department and partners meetings, work & travel arrangements/ schedule
• Liaising & negotiating rates with hotels, travel agents and suppliers.
• Ordering equipments & stationary for the department.
Managing office reservation staff.
Knowledgeable in Amadeus (Ticketing system)
Handling effectively all customer inquiries (Reservations, ticketing, hotel reservations, car rentals, pricing).
Liaising with Dnata handling agent on daily sales report.
Managing incoming/outgoing e-mails and faxes.
Coordinating with Middle East Head quarters on clients’ inquiries.
Flights control handling.
In charge of training and team building.
Direct dealing with customers to provide superior customer service and maintain high quality of travel services and to ensure that maximum enquires are converted into sales in airline tickets or traveled related products.
Business travel management, specialized management services, worldwide tour operations, schedules flights availability to seat and meal requests, car rentals, hotel reservations, pricing.
Interacting directly with corporate clients at manager/directorate level and work out complex transactions & advice clients of the finer points of difficult itineraries.
Knowledgeable in Galileo
Ticketing, Sales counter & reservation.
Knowledgeable in Saber.
Strong interpersonal skills used to handle guest relations, managing call centre and responding to customer inquiries.
Handling agent for many airlines
Passenger handling department.
Customers services - Check In Counter - Arrival.
Boarding Gate procedures (Beirut Int’l Airport).