Executive Assistant to the Chairman
U Bay Club & Restaurants
Total years of experience :8 years, 9 Months
•Responsible of diary management of the chairman;
•Organizing & coordinating office operations & procedures in order to ensure organizational effectiveness and efficiency;
•Managing the calendar of the chairman & organizing meeting and appointments;
•Liaising with members of the senior management team;
•Designing filling systems & ensuring those are maintained and updated;
•Handling written communication with the potential customers;
•Designing the menu propositions for private functions under the supervision of the executive chef;
•Handling the marketing campaigns and liaising with the concerned organizations;
•Handling all Marketing-related tasks and projects;
•Maintaining and reinforcing the outlet’s image, customer experience;
•Planning and implementing advertising activities such as magazine advertisements, on-site banners, flyers, etc…
•Conducting research and gathering data on diverse business issues;
•Maintaining administration and relevant reporting;
•Running other errands as needed.
•Planning, forecasting, reporting on collections, and aging receivables performance, according to company requirements;
•Following-up with the customers on the collection and settlement of payment of invoices due to the company;
•Coordinating with the Accounting Department on all related requests, providing required information when necessary and ensuring receipt of regular statements of account where applicable;
•Monitoring customer service activities and staff competence in these areas, so as to optimise and sustain sales performance, profitability and customer satisfaction;
•Maintaining and developing a computerized customer database;
•Analysing, auditing and interpreting financial statistics and other data and generating relevant reports;
Handling business related telephonic conversations with clients;
Communicating with all departments about products and prices;
Creating invoices and receipt vouchers for clients;
Arranging meetings for the General Manager;
Typing memos & letters;
Systemizing correspondence with suppliers and handling client accounts;
Maintaining a well organized file system;
Ordering and maintaining relevant office supplies for effectiveness of personal duties;
Ordering, dispensing and maintaining Quality Services products;
Filing data and performing other routine clerical tasks as assigned.
•Marketing & Advertising the image through promotions;
•Handling complaints and taking appropriate measures to seek customer satisfaction;
•Reporting to higher authority to keep him/her up to date with customers and employees situations;
•Performing day to day administrative tasks and maintaining bills and paperwork.
