Personal Assistant
servcorp
مجموع سنوات الخبرة :11 years, 2 أشهر
Act as a team player and assist the rest of the teams
• Assist other team members in their training towards Secretary skills
• Accompany Manager on all new Client Welcomes for Office clients as allocated
• Accompany Virtual Manager on face to face Virtual Office Client Welcomes
• Prepare client Welcome Kit
• Settle the client in and assist with training of Servcorp software and systems
• Handle client and guest queries professionally
• Organize security passes and office keys, ensuring that all necessary records are kept up-to-date
• Works proficiently on OTIIS entering in Task Timer and transactions
• Manage end of month collation of figures as allocated by Manager
• Close off tasks in OTIIS during the month and end of month. Hand reports to Manager at the end of the month on the due date
• Attend team meetings, functions, and networking events
• Set up client communications systems so as to back-up the network administrator
• Provide excellent customer service - aiming to exceed the client’s expectation by being efficient, accurate and helpful
• Assist client with administrative tasks in a specific time frame as advised by the client
• Provide accurate, quality work and value for money
• Educate clients on the Servcorp systems and IT solutions
• Communicate with clients and offer suggestions of how to assist them
• Liaise with all office clients on a daily basis face to face
• Monitoring Boardroom / meeting room / office bookings, LCD panel, video conferencing, and equipment booking via Servcorp Online for clients on request
• Book travel, hotel, and theatre arrangements on request
• Handle incoming and outgoing couriers
• Configure Access cards
• Assisting clients as a freelancer employee in : HR, Administrative and accounting tasks
• Assisting customers with processing transactions, such as deposits, purchasing checks, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
• Informing customers about bank products and services (Retail loans)
• Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
• Maintaining and balancing cash drawers and reconciling discrepancies, transactions, and confidential information in a responsible manner.
• Following all bank financial and security regulations and procedures.
• Issuing banker checks
• outgoing transfers
• opening accounts
Assisting the HR in:
•Preparing work in progress schedules
•Analyzing time reports
•Taking attendance of employees
• the recruitment process
• the preparations of training programs
•the preparation of the firm’s guidelines, policies and procedures
• the preparation of monthly payrolls, salary taxation and NSSF
•Preparing memos and letters as requested.
•Ensuring that the planned budget is equivalent to the actual work
•Scheduling examinations by coordinating appointments.
•Welcoming new employees to the organization by conducting orientation
•Registering new employees at NSSF and Ministry of Finance
•Assisting with all aspects of administrative management
•Coordinating between departments and operating units in resolving day-to-day administrative and operational problems
•Scheduling and coordinating meetings, interviews, events and other similar activities
•Managing Files
•Preparing meeting minutes, meeting notes and internal support materials.
Accounting related duties were:
•Preparing fee schedules
•Managing petty cash transactions
•Bank reconciliation and verifying calculations working with the Accounts system
•Sales order processing
•Receiving and processing all invoices, expense forms and requests for payment
•Handling and writing cheques
During this period, I have been working with the Human Resources Department. The training primarily focused on the company’s internal development framework for core competencies in human resources issues such as:
•Recruiting process.
•Attendance monitoring.
•Semi-annual assessment procedure follow-up.
During my training period I was introduced to the different work aspects and responsibilities of the banking sector. I began my training with an introduction of the position of a customer teller learning how the bank officer performs the money transactions of the customers, i.e. money transfer, deposit, withdrawals, and loan payments. Then after that I was introduced to the customer services and operation support department where I learned how the operation officers open accounts for the bank customers and close their accounts in addition to understanding the legal documents and requirements of each operation. My training helped me apply my educational knowledge to the real time tasks in the work field in addition to applying my team work skills and learning how to listen to the task requirements and adapt to the work circumstances.