Customer support and service representative
Lk Algerian Brand
Total years of experience :5 years, 7 Months
. Support and provides service, e-mails, chats, and social media to manage the business' relationship with customers. .Handle high-volume calls and answere customer inquiries about billing, service plans, and product features, achieving an average .handling time under 2 minutes per call. .Provide technical support for software and hardware issues and troubleshooting for customers. .Perform outbound surveys to ensure customer satisfaction for Sales and After Sales Services. .Register customer details and complaints for sales and service in order to guarantee resolution for customer satisfaction.
Recieve inboud and outband phone conversations with clients to make sure everyone quickly gets the help they need .
.Demonstrate exceptional customer service while handling a high volume of customer calls via toll free, email inquiries, and chats with 95% satisfaction rating.
.Maintain detailed customer records and call logs, documenting complaints and resolutions, and inputting relevant data into the customer relationship management (CRM) system.
.Building lasting relationships with clients and other call center team members based on trust and reliabilityto provide cross-functional support, assisting with escalated calls to resolve complex customer issues and provide timely solutions .
.Receive and answer emails, telephone calls, and mail for the facility.
.Schedule appointments for patients, nurses, and doctors.
.Guide staff and patients through admissions and correct medical administrative protocols .Check and verify information on patient medical records.
.Maintain adequate medical supplies for the facility.
.Coordinate admissions and discharge of patients.
.Engaging in active listening with callers, confirming or clarifying information and diffusing angry client, as needed .Handle complaints and queries professionally.