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Lindford Odoyo Ndago, Retail Sales Assistant

Lindford Odoyo Ndago

Retail Sales Assistant·Wilson Airport

Kenya

Diploma, Sales and Marketing

Work experience

Total years of experience: 3 years, 7 months

Retail Sales Assistant

May 2024 - Present

Wilson Airport

Nairobi, Kenya

May 2024 - Present

• Deliver exceptional customer service by greeting customers professionally, identifying their needs, and recommending suitable products.
• Consistently achieve and exceed individual sales targets through effective upselling and cross-selling techniques.
• Maintain attractive product displays and ensure shelves remain fully stocked, clean, and organized to maximize sales opportunities.
• Process customer purchases accurately using POS systems while maintaining excellent cash accountability.
• Assist customers with product information, promotions, and after-sales support, resulting in increased customer satisfaction and repeat business.
• Manage inventory by monitoring stock levels, receiving deliveries, and reporting stock discrepancies promptly.
• Collaborate with colleagues to achieve daily, weekly, and monthly store sales objectives.
• Maintain excellent knowledge of products, pricing, and promotional campaigns to improve customer buying decisions.
• Ensure compliance with company standards on safety, hygiene, and customer service throughout daily operations.

Company industry:
Airlines

Sales Assistant

May 2024 - Present

Wilson Airport,

Nairobi, Kenya

May 2024 - Present

• Deliver exceptional customer service by greeting customers professionally, identifying their
needs, and recommending suitable products.
• Consistently achieve and exceed individual sales targets through effective upselling and
cross-selling techniques.
• Maintain attractive product displays and ensure shelves remain fully stocked, clean, and
organized to maximize sales opportunities.
• Process customer purchases accurately using POS systems while maintaining excellent
cash accountability.
• Assist customers with product information, promotions, and after-sales support, resulting in
increased customer satisfaction and repeat business.
• Manage inventory by monitoring stock levels, receiving deliveries, and reporting stock
discrepancies promptly.
• Collaborate with colleagues to achieve daily, weekly, and monthly store sales objectives.
• Maintain excellent knowledge of products, pricing, and promotional campaigns to improve
customer buying decisions.
• Ensure compliance with company standards on safety, hygiene, and customer service
throughout daily operations.

Company industry:
Airlines
Job role:
Sales

Sales Assistant

January 2023 - July 2026

Naivas Supermarket,

Nairobi, Kenya

January 2023 - July 2026

• Provided friendly and professional customer service in a fast-paced retail environment.
• Assisted customers in selecting products while promoting additional items to increase
basket value.
• Operated cash registers accurately, handled cash transactions, and balanced tills at the
end of shifts.
• Replenished stock promptly to ensure continuous product availability and attractive shelf
presentation.
• Resolved customer concerns professionally, maintaining high levels of customer
satisfaction.
• Supported promotional campaigns and seasonal merchandising activities to maximize
sales performance.
• Worked collaboratively with team members to consistently achieve departmental sales and
service targets.

Company industry:
Retail & Wholesale
Job role:
Sales

Retail Sales Representative

January 2023 - April 2024

Naivas

Nairobi, Kenya

January 2023 - April 2024

• Provided friendly and professional customer service in a fast-paced retail environment.
• Assisted customers in selecting products while promoting additional items to increase basket value.
• Operated cash registers accurately, handled cash transactions, and balanced tills at the end of shifts.
• Replenished stock promptly to ensure continuous product availability and attractive shelf presentation.
• Resolved customer concerns professionally, maintaining high levels of customer satisfaction.
• Supported promotional campaigns and seasonal merchandising activities to maximize sales performance.
• Worked collaboratively with team members to consistently achieve departmental sales and service targets.

Company industry:
FMCG

Education

Rotary College

November 2022

November 2022

Diploma, Sales and Marketing

Kenya

Youth Empowerment Institute

November 2019

November 2019

Diploma, Hospitality Management

Kenya

St. Michael Nyarongi Secondary School

November 2017

November 2017

High school or equivalent, Kenya Certificate of Secondary Education

Kenya

Kenya

November 2013

November 2013

High school or equivalent, Kenya Certificate of Primary Education

Kenya

Skills

CASH HANDLING
Intermediate
CASH HANDLING
Intermediate
CROSS SELLING
Intermediate
CROSS SELLING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INVENTORY CONTROL
Intermediate
INVENTORY CONTROL
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
PERSONAL INTEGRITY
Intermediate
PERSONAL INTEGRITY
Intermediate
PRODUCT KNOWLEDGE
Intermediate
PRODUCT KNOWLEDGE
Intermediate
RECONCILIATION
Intermediate
RECONCILIATION
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

English

Expert

Training and Certifications

Certifications
Certificate of Secondary Education
CAP in Hospitality Training
Certificate in Sales and Marketing

Training
Sales and Marketing
Rotary College
May 2020