LIONEL STANLEY

•Managed end-to-end esports program operations covering player development to competition planning.
•Established vital relationships with esports entities and sponsors for funding and promotion.
•Oversaw the esports program's financials like budgeting, revenue generation, and expenses.
•Led recruitment and training for esports staff, from coaches to support teams.
•Teamed up with departments for marketing strategies to boost player and fan engagement.
•Instituted and upheld the esports program's policies, ethics, and disciplinary measures.
•Organized key esports events like tournaments and exhibition matches.
•Assessed program metrics to pinpoint and implement improvement areas.
•Supervised development of esports technology infrastructure, including streaming setups.
•Charted strategic direction for program growth and opportunities.

•Supervising and managing the overall operations of the co-working space in the city.
•Overseeing a team of facility managers, community managers, and administrative staff.
•Ensuring the facility is well-maintained, clean, and safe for members and staff.
•Implementing and improving operational processes to enhance efficiency.
•Handling member inquiries, concerns, and escalations in a professional and timely manner.
•Fostering a vibrant and inclusive community within the co-working space.
•Ensuring a high level of member satisfaction by addressing their needs and feedback.
•Planning and coordinating events, workshops, and networking opportunities to enhance member experience.
•Preparing and managing budgets for the city's co-working operations.
•Monitoring expenses, revenue, and financial performance to achieve profitability.
•Working with the finance team to ensure accurate invoicing and payment processing.
•Ensuring compliance with local regulations, safety standards, and company policies.
•Managing lease agreements and vendor relationships.

•Cultivated community engagement and networking among members
•Served as a first point of contact to address their needs & concerns
•Oversaw daily operations, maintenance, and facility management
•Executed marketing initiatives to attract new members
•Managed administrative functions, including member accounts and queries
•Promoted member-driven events and seminars

•Directed operations across multiple centers in Chennai
•Coordinated day-to-day business activities and ensured client satisfaction post move-in
•Fostered team development and streamlined processes
•Managed operational KPIs, financial aspects, and collections

•Boosted center occupancy through targeted sales initiatives
•Created and presented daily and monthly sales reports
•Enhanced client relationships to promote revenue growth
•Motivated teams to drive business growth

•Delivered premier client service as the first point of contact for clients and visitors
•Assisted in client onboarding processes and technical support services
•Upheld pristine facility standards for optimal client experience
•Demonstrated knowledge of critical services, ensuring prompt client assistance and satisfaction
•Exceeded customer expectations with proactive service and a keen eye for detail.

●Welcoming visitors and directing them to the appropriate person or department.
●Answering and directing phone calls to the appropriate person or department.
●Maintaining a clean and organized reception area.
●Managing the company's travel arrangements, including booking flights, hotels, and rental cars.
●Coordinating travel itineraries and ensuring that travel arrangements are within company policies and budgets.
●Providing support to employees who are traveling, such as arranging transportation to and from the airport and providing travel-related information.
●Maintaining accurate records of all travel-related expenses and invoices.
●Assisting with administrative tasks, such as filing, scanning, and photocopying.

●Greeting customers as they enter the gaming zone and assisting them with any queries or concerns they may have.
●Operating cash registers and handling financial transactions, including processing payments, issuing refunds, and making change.
●Maintaining accurate records of all transactions and ensuring that cash drawers balance at the end of each shift.
●Verifying the age and identification of customers before allowing them to participate in age-restricted activities.
●Managing customer complaints and resolving issues in a timely and professional manner.
●Planning and organizing events.
●Coordinating with other staff members to ensure that all equipment and facilities are ready and available for the event.
●Promoting events and activities to customers through social media, email, and other marketing channels.
●Managing registration and attendance for events, and communicating with participants before and after the event.
●Evaluating the success of events and making recommendations for improvements to management.