Lisa Jackson

General Manager at Elewana Kilindi

• Tanzania
• My current job since June 2023

15 Villa 5 Star International Luxury Resort GENERAL MANAGER, June 2023 - Current I oversee day-to-day operations, ensuring maximum guest satisfaction, sales, and expense control. I implement the hotel strategy, support corporate programs, and lead department heads to achieve key business goals. I prioritize guest satisfaction, delivering unique experiences, and fostering team growth. My approach balances operational needs, strategy, and a passion for excellence, ensuring a successful and guest-focused environment.

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Key Contributions:
• To lead and manage the development of the hotel strategy.
• To deliver the higher luxury service and experience, according to all Elewana standard and KPIs
• To set the annual budget and then deliver the Revenue and GOP targets of the property.
• To effectively lead and manage all day-to-day operational activities of the hotel, through the Assistant General Manager and the operational department heads.
• To successfully position the hotel from a Sales and property Marketing perspective.
• To ensure that accurate forecasting and Revenue Management activities are taking place.
• To ensure that the operational and service skills of the employees of the hotel are being constantly improved.
• To support and implement all corporate programmes and guidelines.