Lita Nazareth

Driving enterprise-wide systems delivery across a high-volume, multi-initiative portfolio spanning
digital platforms, ERP, HRMS, and loyalty programmes.
▸ Portfolio Management: Manage a concurrent portfolio of 20-30 initiatives — including 5-6
websites, 3-4 strategic programmes (ERP, HRMS, Loyalty), and 10+ continuous enhancements
— coordinating delivery across 4 cross-functional development teams.
▸ Requirements Ownership: Own the end-to-end requirements lifecycle across all streams,
from stakeholder discovery and prioritisation through solution definition, impact analysis, and
delivery readiness, ensuring alignment with enterprise architecture and business outcomes.
▸ Cross-Team Coordination: Serve as the central coordination point for project updates
across all development teams, tracking progress, identifying blockers, and escalating risks and
delays to management — maintaining visibility across 20+ parallel workstreams.
▸ Vendor & Solution Management: Lead solution evaluation and vendor engagement,
converting requirements into structured RFPs, BRDs, and FRDs; assessing proposals for
functional fit, technical feasibility, scalability, and long-term roadmap alignment.
▸ Design & UAT Governance: Conduct structured design reviews to validate delivered
solutions and UI against documented business requirements prior to UAT, reducing rework
cycles and accelerating sign-off.
▸ Change Enablement: Own change enablement activities, coordinating UAT strategy and
execution, release readiness, and end-user training to ensure smooth adoption of delivered
solutions.
▸ Process Improvement: Champion workflow automation and AI-enabled capabilities across
business processes, identifying opportunities to reduce manual effort, improve operational
efficiency, and strengthen data-driven decision-making.
▸ Stakeholder Communication: Facilitate stakeholder workshops, capture and distribute
formal meeting minutes, and maintain structured communication channels across business
units, IT, and senior management.

▸ ERP Implementation: Led the full implementation of the vendor-based ERP solution
Activewhere, managing project plans, timelines, budgets, and stakeholder sign-off end-to
end.
▸ Digital Transformation: Introduced digital transformation initiatives including e-coupons,
delivering AED 700k in cost savings and modernising the consumer engagement model.
▸ E-Commerce & Integrations: Acted as Subject Matter Expert for e-commerce applications;
resolved payment sync issues across integrated systems, achieving a 96% improvement in
payment accuracy.
▸ Data & Process Improvement: Led a Database and Process Review project with the
National Sales Manager, implementing automated processes and SOP improvements that drove
approximately 30% increase in sales.
▸ SQL & BI Reporting: Applied expert SQL skills to extract and analyse data for consumption
analysis, customer retention, and coupon liability resolution; built reporting solutions using
SSRS and Power BI.
▸ Commission Reporting: Designed and developed a dynamic sales commission report using
SQL scripts, SSRS, and Power BI, replacing a fully manual process and eliminating reporting
errors.
▸ Release & Change Management: Executed quarterly system upgrades including
stakeholder-requested features, managing full test cycles, UAT, user training, and change
management documentation.

• Spearheaded meticulous requirements collection for in-house Windows application, ensuring intuitive user interface design; proactive approach led to 30% reduction in user errors and 20% increase in user engagement.
• Successfully developed new features and customized existing functionalities for a high-volume .NET application, leading to the deployment of bug-free releases within tight deadlines.
• Resolved technical issues related to business-critical internal Windows application, resulting in signifcant performance tuning and improved code quality.
• Mentored and coached users on the developed modules, providing guidance and support for efcient utilization.
• Optimized the performance search queries in a high-volume user-facing application, resulting in an impressive 75% improvement in system response time.
• Designed and developed complex SSRS reports that signifcantly enhanced user efciency by streamlining processes by 70%.

• Identified, documented and reported bugs, errors, interoperability flaws and other issues within software applications developed for healthcare user base.
• Perform system, unit, acceptance, regression, load and functional/performance testing on applications using both automated and manual testing methods.
• Worked with development and test teams to develop test cases, test processes and methods, and conduct test analyses and deliver results reports.
• Work with Project managers, technical leads, and subject matter experts to plan and execute automated and performance tests.
• Handling day to day tickets and deploying software components.

• Thoroughly assessed project requirements for the in-house application, accurately estimating the Level of Effort (LOE) and required working hours.
• Designed, developed, and tested the in-house application using VB.Net, ensuring alignment with user requirements and delivering a reliable solution.
• Designed and implemented new data schemas for the business-critical application, signifcantly improving data integrity and execution efciency by 80%.
• Developed Crystal reports to efectively present data to users 100% in line with their specifc requirements.