Liubov Shchurkova

KEY OBJECTIVES:

— Handled a team of 5 to support sales and lead generation efforts.
— Recruited specialists for marketing functions.
— Handled renewal of company documents: Commercial License, Establishment card, office and medical insurances, lease agreements, AECB, etc.
— Supervised resignation-related operations: visa cancellation, end of service calculation, final settlement operations.
— Managed, analyzed and optimized CRM workflow, sales pipelines, executed quality control.
— Organized and led CRM training sessions/workshops for sales team.
— Prepared and monitored marketing budget and KPIs on a quarterly basis.
— Measured & evaluated performance of marketing campaigns and other activities
— Created video & visual content.


KEY ACHIEVEMENTS:
— 4 years in a row received high feedback from higher management and colleagues about my work during semi-annual monitoring process.
— Got promoted as a Marketing Manager having no work experience or education in marketing.
— Reduced company costs by optimizing HR processes for about $15, 000 per year.
— Implemented business tools (Slack, Trello, Calendly) in the company's workflow.
— Created and implemented 30+ company policies and step-by-step guidelines on obtaining, renewal or cancellation of company documents and visas in DDA Free Zone; various forms & templates, letterhead;
— Supervised & completed 4 annual Audits of Financial Statements with no contraventions.
— Recruited experts: HR Manager, Operations Manager, Technical Interns, Marketing Specialists (SMM, Leadgen, SEO).
— Organized series of 12 online events in cooperation with customers and partners in 2021.

KEY OBJECTIVES:

Recruitment and HR Operations:
— Handled in-house recruitment-related tasks: from posting vacancies and shortlisting candidates to conducting telephone and personal interviews.
— Coordinated and managed onboarding and company orientation of new employees, probationary period revision.
— Provided consulting services, assistance and support to employees on matters related to HR and PRO (visa for dependents, medical insurances, document legalization, etc).
— Worked directly with General Manager to create and implement company policies, procedures and workflows to maintain effective work environment.

Administration and accounting:
— Coordinated relations with government entities such as DDA Free Zone Authority, Police, ministries & municipalities etc.
— Maintained archival and administrative files.
— Handled renewal of company documents: Commercial License, Establishment card, office and medical insurances, lease agreements, AECB, TRC etc.
— Managed day-to-day processing of accounts receivables and payables.
— Prepared employees’ payroll sheet.
— Handled all bank-related matters on behalf of the shareholder
— Worked with online banking platforms of Emirates NBD & Rakbank.
— Supported in preparation annual Audit of Financial accounts.

KEY OBJECTIVES:

HR:
— Recruited and coordinated work with suppliers.
— Handled employees’ visas and insurance-related paperwork.
— Coordinated attestation of employees’ qualifications.
— Handled business trip-related inquiries: hotel, flight tickets, transportation, per diem compensation.
— Assisted employees on their requirements such as obtaining driving or liquor licenses, car registrations, accommodation etc.
Administration:
— Maintained supplier payments along with supporting documents.
— Handled renewal of company documents: Commercial license, Establishment card, office insurances, parking cards, various approvals etc. within Free Zones - DDA and DMCC.
— Represented the Company at government and semi-government entities (police, airport, hotels, embassies, ministries/municipalities etc.)

KEY ACHIEVEMENTS:
— Started working in a new professional role and acquired necessary skills in 2 months period.
— Built effective relations with Top-management.
— Successfully supported 2 offices located at Internet City and DMCC.

 Assisted restaurant manager to control costs in line with budgetary requirements.
 Provided administrative support to the staff and management of the restaurant.
 Provided training to team members to develop their skills and maximize their performance.
 Prepared and delivered basic training programs, tracked overall training result and coordinated monthly training plan.
 Managed F&B office and liaised on behalf of food and beverage department with other departments where necessary.
 Assisted in implementation of policies and procedures.
 Handled guest inquiries and service-related issues.

 Registered guests and assigned rooms, pre-registration and blocking of rooms for arrivals.
 Coordinated room status with Housekeeping department by notifying them of all check-outs, early check-ins, special requests and day-use rooms.
 Reported daily events to the manager in-charge.
 Assisted guests in reservation arrangements.

 Generally managed and analyzed all operational and financial activities and processes of the branch.
 Ensured security of postal items and money.
 Distributed of duties and level of responsibility of branch employees and monitored the quality of postal services.
 Analyzed and improved workflow processes.
 Improved the quality of the existing postal services.
 Handled final interviews with candidates, supervised onboarding and training process.
 Prepared and monitored budgets and KPIs on quarterly basis.

 Was in-charge of well-known store chain branch selling different brands of cosmetics and perfumes
 Managed a team of 7 people of retail staff.
 Planed and coordinated sales, merchandising and budgeting.
 Provided sales reports to the main office
 Handled full recruitment process of new employees

 Prepared correspondence, reports.
 Answered phone calls, managed email.
 Participated in the process of enrollment and discharge of students.
 Organized, maintained and updated student database, records and files.
 Assisted other departments in secretarial/administrative tasks upon request.