Front Desk Supervisor
Novomed Centers
Total years of experience :10 years, 11 Months
Management of all Front office operations, including call centre, medical insurance, cashiers and patient appointments, by providing high-standard customer services.
Key Contributions:
- Introduced a solid customer service approach
- Developed a unified front office documentation database and filing system
- Developed staff shift schedules and supervised staff workloads
- Optimized front desk operation routines, ensured their timely performance and efficiently handled customers’ complaints (booking/confirmation process, personalized customer approach, phone calls etiquette, registration of new patients, control of payments, etc.)
- Held new staff training and retraining.
- Cooperated with other company departments to improve image and reputation of the branch and the company
- Operated sophisticated front office computer systems, advised IT department on drawbacks and proposed solutions
- Ensured timely placement of orders for medical and office supplies
- Strictly adhered to high ethical standards and company regulations
Conformed to environmental legislation and project policy, while managing day-to-day project environmental activities. Oversaw project environment (active and reactive monitoring) in order to identify and reduce risk of harmful effects on natural environment, as well as conducted environmental audit of subcontractors. Efficiently conducted weekly inspections with management related to safety and environmental assessment in order to identify and eliminate unrecognised hazards. Successfully carried out environmental impact assessments at the different stages of the project.
Key Contributions:
- Communicated effectively with client, subcontractors and local authorities on all levels.
- Coordinated efforts in monitoring active and reactive measures including ground water quality control, pollution level control of surface water bodies, bottom sediments, soils, quality control of air emissions, and oversaw production of waste over time.
- Increased the proactive involvement of staff in environmental policy by conducting environmental competitions and awards ceremonies.
- Identified the areas of improvement and arranged special inductions for construction personnel based on environmental protection in order to up-to-date the staff.
- Prepared and implemented emergency planning and preparedness strategy on site, performed mock drills, as well as delivered training to emergency response team, fire fighters, and first aiders to tackle the emergency situations in an effective manner.
Leveraged expertise in controlling the timely receipt of all required state environmental permits for the implementation of the project (permission to discharge water, permit for emissions into the atmosphere, limits on waste disposal). Designed and implemented environmental plans and procedures on project’s numerous phases to minimise the use of energy, resources consumed and waste produced. Complied with Environmental Legislation of Russian Federation to prepare environmental reports. Formulated periodic reports based on the evaluation of environmental risk and delivered to client. Communicated with environment authorities and subcontractors to improve the value of project.
Key Contributions:
- Communicated effectively with subcontractors to develop, approve, and execute numerous projects, including SAD (Standard Admissible Discharge), WGDL (Waste Generations and Disposable Limits), and MPE (Maximum Permissible Emissions).
- Ensured the effective coordination and control of subcontractors in the course of work on environmental monitoring.
- Ensured seamless operations by controlling over approval stages, as well as timely receipt of environmental permits required for the project.
- Oversaw overall project processes and Russian Environmental Legislation to identify and resolute environmental impeding issues.
Directed offshore environmental management process to measure, evaluate, and track potential physical, chemical, and biological environmental changes. Created and provided environmental reports to client (London office), as well as state bodies for performance evaluation.
Key Contribution:
- Designed, deployed, and applied environmental procedures and plans in compliance with Legislation of Kazakhstan to identify environmental aspects and operations.
KASHAGAN M10- International Project.
Generated environmental reports based on annual 2 TP reports, quarterly payments for negative impact on the environment and submitted to the state control bodies. Maintained environmental databases to verify that execution of facility operations were in accordance with best management practices. Examined environmental procedures and work instructions and ensured the development of project in compliance with applicable federal and state environmental laws. Inspected construction site for safety and environmental assessment to identify and eliminate unrecognised hazards.
Key Contribution:
- Administered environmental construction site management process to reduce damage to the environment by controlling emissions, and adverse impacts on eco system.
Ormen Lange Terminal Onshore Project.
Sakhalin II - International Project. Construction of PAB and LUN-A oil and gas platforms.