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Liwaa Al Ahmadieh , Store Manager

Liwaa Al Ahmadieh

Store Manager·FLO,

Lebanon

Bachelor's degree, Dental Laboratory Technology

Work experience

Total years of experience: 9 years, 5 months

Store Manager

January 2025 - Present

FLO,

Beirut, Lebanon

January 2025 - Present

• Supervise daily store operations and ensure efficient workflow.
• Lead and train a team of 9 staff, mentored new hires and worked to achieve performance goals.
• Consistently increased store revenue by 30% over 5 months.
• Consistently met budget goals and implemented cost-saving strategies without compromising
on quality or service.
• Monitor inventory levels and coordinate timely restocking.
• Handle customer inquiries and resolve issues to maintain satisfaction.
• Analyze sales trends and implement strategies to boost revenue.
• Ensure compliance with company policies and merchandising standards.
• Prepare financial reports and manage store budgets.
• Maintain store cleanliness, safety, and organization.

Company industry:
Retail & Wholesale

Store Manager

January 2024 - Present

ENGLISH HOME,

Beirut, Lebanon

January 2024 - Present

• Lead and motivate team to achieve sales and customer satisfaction.
• Manage inventory levels, stock replenishment and stock checks.
• Consistently increased store revenue by 35% over 6 months.
• Monitor sales performance, set sales targets.
• Implement strategies to boost revenues.
• Oversee product display and visual merchandising.
• Prepare and analyze financial reports.
• Prepare and present sales, inventory, and performance reports.
• Address operational issues and resolve team or customer conflicts

Company industry:
Primary, Prep, & Secondary School

Cashier and Sales Associate-Part

January 2023 - December 2023

ENGLISH HOME

Beirut, Lebanon

January 2023 - December 2023

• Welcomed customer and assist the based-on needs
• Integrated cash, credit and debit transactions through the POS system accurately.
• Provided customer service by answering questions and complains.
• Developed and issue receipt, refunds, and exchanges according to company policy.
• Increased sales by informing customers about discounts and promotions.
• Noted stock shortage and inform manager
• Ensured that goods are displayed adequately for sale.

Company industry:
Primary, Prep, & Secondary School

Sales Associate & Supervisor

January 2022 - January 2023

AL HALLAB RESTAURANT and SWEETS-

Doha, Qatar

January 2022 - January 2023

• Delivered excellent customer service and assisted with product selection.
• Maintained an organized and visually appealing store, ensuring products were displayed
attractively.
• Promoted seasonal and special offers to increase sales
• Managed customer inquiries, complaints, and returns with professionalism.
• Ensured cleanliness and hygiene standards were met in the store
• Assisted with restocking sweets and replenishing popular items.

Company industry:
Catering, Food Service, & Restaurant

Dental laboratory technologist

January 2022 - January 2022

ALEY DENTAL LABORATORY-

Baabda, Lebanon

January 2022 - January 2022

• Took and worked with dental impressions to build accurate models
• Sculped, adjusted, and finished dental restorations to ensure proper fit and function
• Used materials like ceramics, metals, and wax for fabrication
• Maintained records and follow precise work orders from dentist
• Ensured high standards of hygiene and safety in lab
• Stayed updated on the latest techniques and materials

Company industry:
Laboratory & Quality Control

Catering supervisor

January 2017 - January 2022

LA BOUCHEE CATERING-

Beirut, Lebanon

January 2017 - January 2022

• Oversaw daily catering operations, ensuring smooth delivery
• Managed staff, including training, scheduling, performance review
• Monitored inventory levels and placed orders as need
• Resolved customer complaints
• Monitored budgets and controlled cost
• Met with clients to discuss details

Company industry:
Catering, Food Service, & Restaurant

Education

Antonine University

July 2021

July 2021

Bachelor's degree, Dental Laboratory Technology

Lebanon

Aley Cultural Secondary School

January 2018

January 2018

High school or equivalent, Sociology and Economics

Lebanon

Skills

DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FASHION MERCHANDISING
Intermediate
FASHION MERCHANDISING
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
POINT OF SALE
Intermediate
POINT OF SALE
Intermediate
RETAIL MANAGEMENT
Intermediate
RETAIL MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
SELF MOTIVATION
Intermediate
SELF MOTIVATION
Intermediate

Languages

Arabic

Beginner

English

Beginner

French

Beginner

Training and Certifications

Certifications
Short course in Digital Marketing for retail
Microsoft Excel for Retail
Customer Service Excellence