Senior Flight Stewardess
Emirates Airlines
Total years of experience :21 years, 6 Months
In addition to the responsibilities of a cabin crew;
•Leading the team of Flight Attendants in my cabin, making sure the service aboard the flight is executed methodically with a friendly and welcoming manner.
•Dealing with any passenger service problems that may arise.
•Responsible for the safety and well-being of passengers on a flight.
•Providing briefings to the flight attendants before each flight to ensure they are aware of important information such as the number of passengers on the flight and relevant safety procedures.
•Ensuring that the Flight Attendants have checked the emergency and safety equipment before each flight.
•Carry out a range of pre-flight duties such as welcoming passengers as they board the aircraft, verify their boarding passes, directing passengers to their seats, ensuring luggage is safely stowed away, demonstrating emergency and safety procedures and equipment.
•Checking that all passenger seat belts are secure, and then inform the purser that the cabin is prepared for take-off.
•Preparing passengers and cabin for landing, following procedures and ensuring that passengers disembark safely at the end of a flight
•Completing paperwork, such as writing a flight report are important aspects of my role.
The organization is an award winning international airline with a global network that flies to over 1, 000 destinations across 6 continents, and operates a modern fleet of over 115 wide-bodied aircraft.
Key Responsibilities:
• Providing excellent customer service, maintaining safety and comfort, first aid, security and service standards in accordance with quality policies to gain customer loyalty.
• Conducting safety checks to ensure all equipment such as life vests, flashlights and firefighting equipment are on board, in the right quantity, and in proper condition. Reporting/ rectifying any unserviceable or missing items prior to takeoff.
• Endeavoring to ascertain that every customer experiences a unique and personally satisfying in-flight experience, through on-going recognition of customer values.
• Liaising extensively with line departments to identify specific service areas of cabin/ground service and first class, designing tailor-made support courses, thus enhancing service delivery as per established standards/specifications and QC procedures.
• Ensuring execution of flight commander's instructions, ascertaining doors are barred and seat belts fastened and assuring safety/emergency rules are adhered to.
• Responsible for adhering to strict confidentiality in matters related to Emirates Airlines and its staff. Insuring that first class passengers are provided with personalized/efficient service.
• Responding immediately to call lights dealing with special requests and smaller emergencies including a wide variety of in-flight emergencies.
• Keeping abreast of all Emirates services and routines/procedures to augment public relations.
Key Responsibilities:
• Generated revenues, maximized profit margins by identifying high potential sales opportunities and prioritizing them to drive sales/ revenues.
• Assisted in the day to day operations to provide an efficient and customer focused service to the public, consistently maintaining high standards.
• Carried out administrative duties including answering and resolving customer queries/issues, filing, preparing reports and financial data, training and supervising other support staff, and customer relations staff.
• Kept current with competitor initiatives and market trends in the coffee world to aid formulation of long/short term strategies for enhancing company revenues and expanding client base.
• Facilitated preparation of menu cards for newly opened coffee shops, coordinating with sales personnel to organize daily routes for salesmen to enhance sales and increase customer base.
• Managed external relationships with customers, governmental bodies to enhance the image and reputation of the company.
Key Responsibilities:
• Handled requisite export documentation and registered export shipments in the chamber of commerce, the ministry of foreign affairs and the appropriate embassy for effecting lawful exports.
• Organized for efficient movement of goods out of the country in alignment with organizational policies/procedures adhering to local/international laws/regulations.
• Prepared various reports (e.g. monthly reports, statistical reports) in order to provide quick and accurate business overview. Gathered and summarized data for briefs, reports, and correspondence.
• Established, updated and maintained manual/automated filing systems for confidential/administrative files in order to update and track information.
• Provided administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving/referring a range of administrative problems and inquiries.
• Aided sales personnel in sales activities including following up with distributors for delivery/payment issues.
• Performed general accounting functions, including operation of the general ledger system, journal entries, month end closing and other financial statements.
Other Professional Experiences:
Jul 2001 - Jul 2002: Stock Manager, KUMARO S.A.R.L, Dekwaneh, Lebanon
Key Responsibilities:
• Maintained inventory levels to agreed service levels and plans. Scrutinized inventory to match physical and administrative stock. Monitored and reported on inadequate inventory levels. Escalated matter to applicable departments /functions in case of discrepancies.
• Provided outstanding customer service through speedy resolution of queries/problems.
• Maintained stock ledger for efficient tracking of materials received/issued as per company accounting practices.
Jul 1998 - Jul 2001: Sales Woman (indoor, door to door), Various companies such as ABC (Dbayeh), Tandem (Achrafieh)
Other Trainings/Courses: • Accounting Courses, American Lebanese Language Center, Dbayeh- Lebanon (June 2002) • e-Learning - Business Writing: The Fundamentals (May 2007) - Self Development: Increasing Your Assertiveness (May 2007) - Employee Performance: Managing Difficult People (May 2007) - Leadership development: Motivation (May 2007) - Facilitation: The Facilitation Process, The Effective Facilitator, Facilitating Challenging Situations (Oct 2007) • Field Studies & Analysis.