HR Manager
Inchcape Shipping Services
Total years of experience :20 years, 6 Months
• Reporting to the CHRO, London, managed over 600 employees across all business units; Port Agency, Freight Forwarding, Shipnet, Global Marine Travel, Liner Services, Global Disbursement Centre, Surveyors & Loss Adjustors, and Government Services spread across three locations; UAE, Somalia and Kenya.
• Partnered with Senior Management in developing staffing plans, and implemented a recruitment strategy in support of these plans.
• Created and revised HR policies and procedures based on corporate guidelines and Labour Laws, ensuring a transparent and fair atmosphere within the organization.
• Designed and implemented a grading structure for a United Nations Project, thereby attracting highly rated professionals while retaining in-grown talent.
• Managed the payroll process across all three locations, ensuring accuracy and timeliness KPIs were consistently achieved. Resolved employee payroll related queries.
• Spearheaded year end performance management processes for all 3 locations, coached and mentored Line Managers in conducting objective assessments, collated data for bonus and salary review process as well as conducted training needs analysis.
• Coached Line Managers to resolve highly sensitive employee relations issues including conflict resolution, performance management issues and complex organizational change initiatives to keep pace with the demanding changes of the business.
• Partnered with bid proposal team on UN contracts; analyzing RFQs, researching location specific data and operational requirements. Developed staffing plans and prepared staff cost data for financial submission.
• Conducted several workplace investigations; both personnel related as well as operational, applying common HR practices, labour law and consulting legal in HO where necessary.
• Supervised a team of 13 employees, independently managing the day-to-day operations covering Recruitment, PRO, Housing, Payroll and Employee Engagement.
• Partnered with CEO on headcount budget creation for 2009, providing relevant statistical data to support the proposed numbers.
• Contributed to the development and implementation of new policies and procedures based on corporate guidelines and Labour Laws.
• Re-engineered the recruitment team due to high turnover, forming specialist groups resulting in improved
• Implemented the performance management process and partnered with Line Managers to develop training needs analysis, identify exceptional employees and performance managing weak employees.
• Responsible for ensuring JCIA quality standards for the HR Department are maintained by conducting random audits and mentoring the team.
• Guided and advised Line Managers in matters relating to disciplinary procedures, hospital policies & procedures, labour laws etc. ensuring employees receive fair & transparent treatment.
• Created and introduced internal online HR forms, which reduced down-time of Nursing & Allied employees.
• Oversaw leave administration, ensuring records were maintained in the HRIS.
• SME for the new HRIS (LAWSON); worked extensively with the consultant on customization.
• Joined the club as HR Assistant and was promoted to HR Administrator and later to HR Officer in Jan 2007.
• Overall responsibility of the day-to-day running of the department, supervision of HR Assistants and deputizing the HR Manager at meetings.
• Assist with preparation and maintenance of headcount / HR operational budgets in conjunction with HR Manager & CFO.
• Handled leave administration & ticket processing
• Handled payroll processing, leave payment, claims, deductions etc.
• Handled the complete recruitment process from discussing roles and requirements with Line Managers, to sourcing, interviewing, selection, contracts preparation, onboarding etc.
• Assisted with housing; allocations, welfare, recreation etc.
• Prepared monthly reports (Turnover, Salary, Allowances, Employee strength, Service Period etc.)
• Assisted with project staffing plans for the prestigious World Cup which was held at Nad Al Sheba Club.
• Handled closure of Nad Al Sheba Club, relocating over 250 employees.
• Sailed onboard Chevron tankers, managing 35+ crew onboard
• Payroll processing, petty cash management, vessel accounting, final settlements etc.
• Prepared Immigration / Customs documentation for various ports and attended boarding Customs & Immigration authorities.
• Assisted Master in maintaining ship’s certificates & arranged for their renewal in compliance with the concerned Maritime Organizations.
• Assisted Chief Mate in preparation of Cargo documentation (e.g. Bill of Lading etc.)
• Assisted in preparation of ship’s operating budget and monitoring the same.
• Managed bonded stores; including procurement, sales & monthly reporting.
Licensed Analyst of the Predictive Index System
Professional in Human Resources (PHR) through HRCI