Service Manager
شركة الاتصالات السعودية
مجموع سنوات الخبرة :18 years, 8 أشهر
es: -• Support the customer technical and admin wise
• Following up the job flow of the workshop in order to maximize the utilization.
• Performing field support of troubleshooting and or diagnose.
• Following up implementing Product Improvement Programs “IVECO Recall’s”
• Monitor the performance of the target vs. achievement on monthly bases.
• Support maintenance of all attachments on IVECO chassis such as ariel platforms, compactors, Combined
Grooving Tool, sweepers, etc.
• Technical support for Case products; Excavators, SSL, WL, and Backhoe loaders.
• Technical support for Cifa products; Concrete Pumps, and Mixers.
• Follow up department offers, accounts and collections.
• Technical support for attachments installations mainly for IVECO trucks.
• Troubleshooting using diagnostic tools for IVECO and Case products.
• Support sales team by highlighting on the strong points which help closing sales deals and may join sales
and aftersales field visits.
• Improve employees’ abilities and skills.
• Cooperate with all other departments in order improve the sales market share and aftersales customers
retention accordingly.
• Follow up all complicated technical cases with the manufacturer vi the official channels “THD, PHD, SRR
tickets”.
• Follow up and monitoring TOMECO workshop per franchise.
Mercedes Benz Aftersales Manager.
manage and full controll service and parts department
Mitsubishi|||BMW Service Manager
Technical and Managment Control
Technical and Managment Control
Ensure that all staff are trained to fix vehicles right the first time.
Study, Analyses, Review and execute ideas to maximize profit and customer satisfaction.
Ensure a safe, clean and environmental compliant workshop.
Deal with customer complaint in a professional and constructive way to enhance customer satisfaction
Advise on training need and ensure staff attendance to training courses.
Implement and monitor accurate and efficient work in progress processes to ensure vehicles are completed on time after quality servicing.
Monitor all capital expenditure and budget compliance.
Ensure the maintenance of all company assets.
Provide technical support to staff and on the job training.
Provide technical support to all customers as required.
Ensure that all cash and credit account balance and is clear at day end.
Assist and analyses all operational layouts, service capacity need to ensure facilities can cope with volume growth and decline.
Liaise with fleet, governmental and retail customers to ensure a healthy growth in relations and retention.
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Ensure a quality and efficient administration process that ensures archiving, paper flow and processing of job cards.
Ensure that staff implements measures to ensure quality of customer information on the dealer management system.
Implement and ensure staff clocking on and off procedures.
Ensure invectives are reviewed and monitored in line with time keeping sheets
Ensure those foremen are trained, conduct proper diagnosis of vehicles and test drives vehicles in accordance to company policies and procedures.
Ensure that vehicles are delivered to customers in accordance with Mercedes-Benz service processes.
Assist in developing service promotion and business plans to ensure corporate vitality.
Ensure that all facilities are clean and comply with Daimler's philosophy.
Ensure customers and customer complaint are dealt with in the most professional and efficient way.
هندسة ميكانيكية تخصص هندسة سيارات