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LOAI MAGDY AL-SHAIKH, Aftersales & Maintenance Manager

LOAI MAGDY AL-SHAIKH

Aftersales & Maintenance Manager·BASCO Engineering & Trading

Egypt

Bachelor's degree, Industrial and management engineer

Work experience

Total years of experience: 23 years, 5 months

Aftersales & Maintenance Manager

January 2024 - Present

BASCO Engineering & Trading

Cairo, Egypt

January 2024 - Present

• Responsible for structuring the department to transfer it from a cost center to a profit center.
• Increase the capability of the team with the knowledge of all Kitchen Equip. (HOT/COLD), Laundry, Boilers various
brands available in the Egyptian market
• Responsible for building up team of:
◦ Kitchen Sr. Technical Supervisors
◦ Laundry Technician - Hot / Cold Equip. (Kitchen Supplies, Package units)
◦ Assista - First - San Stéfano - Sharm El-Sheikh
◦ Ritz Carlton Sonesta
Company industry:
General Engineering Consultancy

Service sales manager

March 2016 - Present

Skm air conditioning llc

Dubai, United Arab Emirates

March 2016 - Present

Company industry:
Industrial Production
Job role:
Mechanical Engineering

Maintenance Manager

January 2023 - January 2024

LARZ Real-estate Developments

Cairo, Egypt

January 2023 - January 2024

• Responsible for all MEP & Civil maintenance services as:
Structure the maintenance scheme, and schedules needed for all related maintenance procedures.
◦ Managing teams consists of Engineers, technicians & Helpers for all related daily, weekly, monthly &
annually factory maintenance procedures.
◦ Responsible for forecasting all required spare parts predicted and needed for the in advance yearly maintenance.
◦ Responsible for related communication with the client (owner) with any urgent related maintenance
schedule shutdown and feedback.
◦ Maintain the quality of work results and team understanding of maintenance procedures, quality driven &
capability of the team for the maintenance knowledge in-house and generally to be efficient for the
company on the new projection level.
• For the following Project assigned to the company:
◦ K O V Mall - Fifth settlement - New CAIRO
◦ Administrative Capital Financial Area - Offices Tower
◦ Residential Villas - NEW Urban compound
Company industry:
Facilities & Property Management

Project Service Manager

January 2020 - November 2022

Ansar Al-Khalij International Trading & Contracting

Al Kuwait, Kuwait

January 2020 - November 2022

• Responsible for all MEP & Civil maintenance services as:
◦ Structure the maintenance scheme, and schedules needed for all related maintenance procedures.
◦ Managing teams consists of Engineers, technicians & Helpers for all related daily, weekly, monthly &
annually factory maintenance procedures.
◦ Responsible for forecasting all required spare parts predicted and needed for the in advance yearly maintenance.
◦ Responsible for related communication with the client (owner) with any urgent related maintenance
schedule shutdown and feedback.
◦ Maintain the quality of work results and team understanding of maintenance procedures, quality driven &
capability of the team for the maintenance knowledge in-house and generally to be efficient for the
company on the new projection level.
• For the following Project assigned to the company:
◦ KNA - Kuwait National Assembly الكويتي األمة مجلس - Ministry of Sports & Youth الرياضة و الشباب وزارة
وزارة
التربية
و
التعليم
الكويتي
-
مدارس
الجهراء
-
Ministry
◦ Education
of JahraDistrict
◦ Schools
◦
Company industry:
Technical Maintenance & Repair

Service & Maintenance Manager

January 2019 - January 2020

Easa Hussain Al -Yousifi – YES Engineering Solutions

Al Kuwait, Kuwait

January 2019 - January 2020

• Responsible for structuring the department to transfer it from a cost center to a profit center.
• Increase the capability of the team with the knowledge of all HVAC brands available in the Kuwait market
• Responsible for building up team of:
◦ HVAC Foreman / Supervisors
◦ HVAC Technician - DX System (Ducted, Split, Package units)
◦ Repairs works: Inspection & Analysis
◦ Maintenance procedures - Operation & maintenance (stationed team)
◦ Preventive maintenance scope of works - Corrective maintenance LLC
Company industry:
Technical Maintenance & Repair

Service Manager– HVAC Services & Rental

January 2018 - January 2019

Foster International A/C Rental & Services

Dubai, United Arab Emirates

January 2018 - January 2019

Company industry:
Technical Maintenance & Repair

Maintenance& Aftersales Manager

January 2016 - January 2018

SKM Air Conditioning LLC

Sharjah, United Arab Emirates

January 2016 - January 2018

Company industry:
Industrial Production

Senior sales engineer

July 2013 - February 2016

Daikin McQuay llc

Abu Dhabi, United Arab Emirates

July 2013 - February 2016

Company industry:
Manufacturing
Job role:
Sales

Sr. Service Engineer– A/C

November 2013 - January 2016

Daikin McQuay LLC

Abu Dhabi, United Arab Emirates

November 2013 - January 2016

Company industry:
Oil & Gas

Service Sales Engineer– A/C

January 2010 - November 2013

Johnson Controls International

Dubai, United Arab Emirates

January 2010 - November 2013

• Responsible for constructing new databases with customers and clients.
• Responsible for proposing following service types for Facilities (Chillers, FAHU, AHU, Pumps, pressurization
sets, FCU, Controls, BMS system ……… etc):
◦ AMC (Annual Maintenance Contracts: yearly preventive maintenance - Repair Jobs: fulfilling and
responding to direct complaints.
◦ Retrofit Jobs: Replacement of similar above-mentioned equipments - Temporary Building Solutions
for uncompleted construction projects
◦ Design with needed load calculations for heat & electrical loads as per the project requirements.
• Maintaining relations with existing leads and client
• Propose with the best energy solutions for different types of Facilities as per LEED building certificates.
• Advice and proposals of different controls systems.
Company industry:
General Engineering Consultancy

Rental Services Sales Engineer - A/C

January 2012 - June 2012

Johnson Controls International

Dubai, United Arab Emirates

January 2012 - June 2012

Jan 2012 - till now Johnson Controls International Abu Dhabi - UAE
Rental Services Sales Engineer - A/C York (brand)
• Responsible for constructing new data base of customers and clients.
• Responsible for proposing following services types for Facilities (Chillers, FAHU, AHU, Pumps, Pressurization Sets, FCU, Controls, BMS system ..etc): - Temporary Building Solutions for uncompleted construction projects
- Find the proper solution in accordance with our operation team for initiating and executing the job with lowest budgets and highest efficiency
- Design with needed load calculations for heat load and electrical loads as per the project requirements
• Coordinate the proper and best procedure to handle, propose and execute a job between site, project team and availability of equipments
• Supervising work execution at site, technical team, vendors, subcontractors, .etc
• Meeting deadlines and satisfaction of client in executing the job.
• Supervision on the installation procedures considering safety environments and quality of the execution from first time, to ensure the double work and faulty not to occur at site.
Company industry:
General Engineering Consultancy
Job role:
Other

Service Sales Engineer - A/C

August 2010 - April 2011

Johnson Controls International

Dubai, United Arab Emirates

August 2010 - April 2011

August 2010 - April 2011 Johnson Controls International Dubai - UAE
Service Sales Engineer - A/C York (brand)
• Responsible for constructing new data base with customers and clients.
• Responsible for proposing following services types for Facilities (Chillers, FAHU, AHU, Pumps, Pressurization Sets, FCU, Controls, BMS system ..etc): - AMC (Annual Maintenance Contracts: yearly preventive maintenance
- Repair Jobs: fulfilling and responding to direct complaints
- Retrofit Jobs: Replacement of similar above mentioned equipments
• Maintaining relations with existing leads and clients
• Advice and consultancy of best energy solutions for different types of Facilities as per LEED & GREEN building certificates
• Proposals of best controls design and equipments for the best efficiency solutions
• Advice and proposals of different controls systems
Company industry:
General Engineering Consultancy
Job role:
Engineering

Project Sales Engineer– A/C

January 2007 - January 2010

Al - Ghandi Electronics

Dubai, United Arab Emirates

January 2007 - January 2010

• Responsible for constructing new databases with customers and clients.
• Studying constructions, for installing air conditioning systems, Designing through Heat Load calculations
• Execute the supply of units of A/C for several types of constructions such as Residential, Commercials,
Industrial, Warehouses, Buildings as follow:
◦ DX Unitary (Ducted, Decorative, Package)
◦ Design for several VRV systems & MDS (Multi-Digital Systems)
◦ FCU (Fan Coil Units) + Chilled Water System + District Cooling Systems, AHU + FAHU (Air Handling Units
with Heat Recovery Wheels & Heat Pipes)
◦ Provide Guidance for commissioning, Troubleshooting & Malfunctions for major & minorissues
occurs in the time of executing machines.
◦ Provide Total Support in responding to complaints submitted from clients, against warranty, against
maintenance contracts.
Company industry:
Retail & Wholesale

Project Service Engineer

July 2007 - September 2007

Generation for Machinery & Tooling

Cairo, Egypt

July 2007 - September 2007

July 2007 - September 2007 Generation for Machinery & Tooling Nasr City, Cairo-Egypt
Project Service Engineer
• Supervision for a group of workers in the field of maintaining machinery through several projects as follow: • Army Vehicles Department
Company industry:
Manufacturing
Job role:
Engineering

Pro Service Facility Management

April 2007 - July 2007

Weapons & Supplements Department

Cairo, Egypt

April 2007 - July 2007

• Weapons & Supplements Department
Apr 2007 - July 2007 Pro Service Facility Management services Nasr City, Cairo-Egypt
Senior Marketing Engineer
• Working in the field of services through serving the facilities with different types and procedures through the HAVAC systems, Electrical systems, fire fighting & fire detection systems etc
• Planning for new objectives and procedures of extracting in the field of services and expanding through industries, hotels, malls, banks .etc
• Served in the sales department for 2 weeks and have achieved about finalizing 3 deals with total amount of 80, 000 LE
• Responsible for expanding the MAINTANENCE Services of the company in the Egypt market as being planned on both monthly & yearly bases.
Company industry:
Manufacturing
Job role:
Other

Senior Marketing Engineer

November 2006 - January 2007

Pro Service Facility Management service

Cairo, Egypt

November 2006 - January 2007

• Working in the field of services through serving the facilities with different types and procedures through the
HVAC systems, Electrical systems, firefighting & fire detection systems…etc
• Planning for new objectives and procedures of extracting in the field of services and expanding through
industries, hotels, malls, banks, airports, resorts…. etc
• Served in the sales department for 2 weeks and have achieved various knowledge upon HVAC Systems
• Responsible for expanding the MAINTANENCE Services of the company in the Egypt market as being
planned on both monthly & yearly bases.
Company industry:
Technical Maintenance & Repair

Sales Engineer Cooline commercial Product

July 2006 - November 2006

RIC refrigerant industries company

Al Jahra, Kuwait

July 2006 - November 2006

July 2006 - November 2006 Carrier Cooling Group Sabhan, Kuwait
Sales Engineer Cooline commercial Product
• Responsible for promoting the sales of Cooline and O-general products and service at the maximum level of profitability by the development of assigned accounts and territory, in line with the Engineered Systems established sales objectives and policies. My role includes the following: • Maintain a current knowledge of product design and applications to ensure that they are sold properly.
• Financial analysis of equipment purchases, selection of equipment with competitive advantages.
• Increase market penetration of existing Cooline and O-general products.
• Assist consultants with basic layout and design of systems.
• Ensure the obtainment of new equipment sales growth to meet the profit objectives.
• Ensure that days receivables for customers are kept to a minimum.
• Contact owners representatives, consulting engineers and mechanical contractors on all phases of selling Cooline and O-general equipment.
• Estimating and preparing proposals, execution of order and preparation and submittal of all approval data.
• Negotiating both the Technical and Commercial terms with mechanical contractors to secure the sale.
• Follow-up with customer after the sale and during installation to ensure satisfaction and to promote future business
Company industry:
Industrial Production
Job role:
Sales

Sales Engineer

January 2006 - November 2006

Carrier Cooling Group

Al Kuwait, Kuwait

January 2006 - November 2006

• Responsible for promoting the sales of Cool line and O-general products and service at the maximum level of
profitability by the development of assigned accounts and territory, in line with the Engineered Systems
established sales objectives and policies. My role includes the following:
◦ Maintain a current knowledge of product design and applications to ensure that they are sold properly.
◦ Increase market penetration of existing Cool line and O-general products.
◦ Assist consultants with basic layout and design of systems. Ensure the obtainment of new equipment sales growth
to meet the profit objectives. Ensure that the days receivables for customers are kept to minimum.
◦ Estimating & preparing proposals, execution of order and preparation and submittal of all approval data.
◦ Follow-up with customer after the sale and during installation to ensure satisfaction & Quality.
Company industry:
Manufacturing

Personnel & Administration Officer

September 2004 - July 2006

New Horizons Computer Training Center

Sharq, Kuwait

September 2004 - July 2006

Sept 2004 -- July 2006 New Horizons Computer Training Center Sharq, Kuwait
Personnel & Administration Officer
• Payroll transactions (Leaves, Dept. Transfers, Sick leaves, Terminations, Resignations all as per the Private Sector and Labor law of Kuwait)
• Using different software & systems ( Excel Sheets\[manual calculations\], Payroll dos system, Great Plains)
• Residencies submittals ( follow up, control the expiration of residencies for over than 1200 employees)
• Issuing new residencies (as per the labor law of Kuwait & private sector)
• Transferring residencies (Government, private sector, visit visa, family visa)
• Document control and preparation ( To Whom it May Concern, applications, Embassy implementation)
• Control & Supervision of 3 representatives in applying following up for the documents submitted to different government sections.
• Well known for most of Kuwait Labor Law & Private Section rules and regulations
Company industry:
Software Development
Job role:
Human Resources and Recruitment

Business Instructor, Personnel & Administration Officer

January 2003 - January 2006

Human Soft Learning Solutions

Al Kuwait, Kuwait

January 2003 - January 2006

• Responsible for Delivery of the following Training Courses:
◦ Modern Business Organization - Work Values
◦ Time Management - Career Planning
◦ Decision Making &Planning - Hr & Admin Responsibilities
• Payroll transactions (Leaves, Dept. Transfers, Sick leaves, Terminations, Resignations all as per the Private Sector
and Labor law of Kuwait).
• Using different software & systems (Excel Sheets \[manual calculations\], Payroll dos system, Great Plains)
• Residencies submittals (follow up, control the expiration of residencies for over than1200 employees)
• Issuing new residencies (as per the labor law of Kuwait & private sector)
• Transferring residencies (Government, private sector, visit visa, family visa)
• Document control and preparation (To Whom it May Concern, applications, Embassy implementation)
• Supervision of 3 representatives in applying following up for the documents submitted to different government sections.
• Well, known for most of Kuwait Labor Law & Private Section rules and regulations.
Company industry:
Training & Education Center

Process Planner

September 2004 - November 2004

New Horizons Computer Training Center

Sharq, Kuwait

September 2004 - November 2004

Sept 2004 -- Nov 2004 New Horizons Computer Training Center Sharq, Kuwait
Process Planner
• Responsible for implementing the processes of Human Resources Department & Personnel Department.
• In charge of establishing a planning map for the work flow of the previous departments.
Company industry:
Software Development
Job role:
Engineering

Sales Executive

September 2004 - November 2004

New Horizons Computer Training Center

Sharq, Kuwait

September 2004 - November 2004

Sept 2004 -- Nov 2004 New Horizons Computer Training Center Sharq, Kuwait
Sales Executive
• Responsible for selling computer application courses (MS Office Application, MCSE, MCT, AutoCAD, CNP, Oracle)

Responsible for establishing Marketing plan for a team includes 4 sales executives
Company industry:
Software Development
Job role:
Sales

Business Instructor

July 2003 - June 2004

New Horizons Computer Training Center

Sharq, Kuwait

July 2003 - June 2004

• July 2003 - June 2004 New Horizons Computer Training Center Sharq, Kuwait
Business Instructor
• Responsible for Delivering Training Courses for special project in the following courses: • Modern Business Organization
• Work Values
• Time Management
• Career Planning
• Decision Making & Planning
• Hr & Administrative Responsibilities
• Customer Service
• Bank Management & Products
Company industry:
Software Development
Job role:
Teaching and Academics

Education

Arab Academy for Science &Technology &Maritime Transport

March 2003

March 2003

Bachelor's degree, Industrial and management engineer

Egypt

GPA (point): 3.7 out of 4

GPA (point): 3.7 out of 4

Sept 1996-- March 2003 Arab Academy for Science &Technology &Maritime Transport Alexandria, Egypt • Bachelor of Industrial & Management Engineering. • Grade: V. Good • Graduation project: Excellent. Graduation project EVALUATION OF FLOURESCENT LAMPS PERFORMANCE:

Arab Academy for Science, Technology & Maritime Transport

March 2003

March 2003

Bachelor's degree, Industrial & Management Engineering

Egypt

Skills

Air Conditioning
Expert
Air Conditioning
Expert
Science
Expert
Science
Expert
Air
Expert
Air
Expert
Engineering
Expert
Engineering
Expert
Conditioning
Expert
Conditioning
Expert
A/C
Intermediate
A/C
Intermediate
C
Intermediate
C
Intermediate
DOCUMENT CONTROL
Intermediate
DOCUMENT CONTROL
Intermediate
DOS
Intermediate
DOS
Intermediate
ENGINEER
Expert
ENGINEER
Expert
EXCEL
Intermediate
EXCEL
Intermediate
GREAT PLAINS
Intermediate
GREAT PLAINS
Intermediate
PAYROLL
Intermediate
PAYROLL
Intermediate
SALES
Expert
SALES
Expert
SALES ENGINEER
Intermediate
SALES ENGINEER
Intermediate
Conditioning
Expert
Conditioning
Expert
Engineering
Expert
Engineering
Expert
Air
Expert
Air
Expert
Science
Expert
Science
Expert
Air Conditioning
Expert
Air Conditioning
Expert
AUTOMATION
Intermediate
AUTOMATION
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
CERTIFIED INDUSTRIAL MAINTENANCE MECHANIC
Intermediate
CERTIFIED INDUSTRIAL MAINTENANCE MECHANIC
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
ELECTRIC POWER SYSTEMS
Intermediate
ELECTRIC POWER SYSTEMS
Intermediate
FORECASTING
Intermediate
FORECASTING
Intermediate
MECHANICAL ELECTRICAL AND PLUMBING MEP SYSTEMS
Intermediate
MECHANICAL ELECTRICAL AND PLUMBING MEP SYSTEMS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROCEDURE DEVELOPMENT
Intermediate
PROCEDURE DEVELOPMENT
Intermediate
REPAIRING MANUAL MECHANICAL
Intermediate
REPAIRING MANUAL MECHANICAL
Intermediate

Languages

Arabic

Expert

English

Expert

Hobbies and interests

Swimming , cars , meeting people and generate socializing