E-shop Development Senior Specialist
Etisalat Misr
Total years of experience :20 years, 3 Months
• Direct E-shop division projects from initiation to delivery.
• Collaborating with all departments for alignment and seamless execution.
• Facilitate communication and resolve interdepartmental conflicts.
As a training instructor for new sales hires, I provided comprehensive guidance and support, including:
Deep understanding of sales processes
Extensive product knowledge
Clear communication and feedback
Interactive hands-on training
Ongoing mentorship and support
Utilization of sales metrics for goal-setting and tracking.
Dedicated to empowering new sales hires for success and fostering a culture of growth within the sales team.
• Developed and implemented project plans and schedules.
• Allocated resources and monitored progress.
• Identified and resolved project issues and risks.
• Ensured project deliverables met quality standards.
• Communicated project updates and status to stakeholders.
• Managed project budget and expenses.
• Led and motivated project team members.
Consistently surpassed sales targets through proactive customer engagement and tailored solutions, ensuring exceptional customer satisfaction.
• Developed a comprehensive social media strategy tailored to target audience demographics and market trends.
• Effectively managed multiple online accounts to enhance brand visibility and engagement.
• Oversaw all aspects of business operations, including sales targets, budget management, and alignment with marketing, HR, production, and QA teams to optimize efficiency and quality across all departments.
• Conducted regular visits to retail shops to ensure the smooth flow of merchandise and maintain high standards of customer service.
• Improved sales performance and elevated customer service in the automotive industry by implementing innovative strategies, leveraging market trends, and enhancing the overall customer experience through personalized services and tailored solutions.
• Developed and executed marketing strategies for products such as car speakers and sound systems within Sony's marketing division.
• Conducted nationwide exhibitions and promotional events to showcase and promote our products effectively.
• Oversaw all business operations and managed customer relations to ensure a seamless and satisfying experience for all patrons.
I am a language translation graduate skilled in French, English, and Arabic, with expertise in linguistic analysis and cultural interpretation. My passion for effective communication drives me to excel in bridging language barriers with accuracy and clarity. I am committed to promoting understanding and fostering connections between diverse communities.
