Loay Mahayry

• Department Establishment & Leadership: Proactively initiated and structured the Regional Sales Operations department from the ground up. Earned two consecutive promotions from Administrator to Supervisor within 3 years by consistently exceeding KPIs.
• High-Volume Operations Management: Orchestrated cross-regional sales operations across the Western, Central, Eastern, and Southern regions, seamlessly directing order processing and fulfillment for an annual operational volume ranging from 25 to 30 Million SAR.
• Strategic Debt Recovery: Successfully recovered 7 Million SAR in stagnant debts (out of an 8M SAR portfolio) by designing customized credit restructuring plans. Introduced a conditional material-release protocol and structured visit schedules, securing company revenue while maintaining high client retention.
• Systems Optimization & Automation: Acted as the regional technical anchor, rapidly adapting to newly deployed corporate ERP/CRM systems. Leveraged advanced MS Office
proficiency to customize workflows and automate pricing formulas, credit payment tracking, and delivery schedules. • Digital Transformation & Efficiency: Led the transition from legacy paper-based procedures to a fully automated, collaborative digital ecosystem. Reduced operational errors by 50%, accelerated cross-functional response times, and optimized workflows across multi-generational teams.
• Market Expansion: Facilitated operational support that expanded the regional client segment by onboarding 20 new sustainable clients in Jeddah and increasing cumulative trade rates by 30% compared to previous years.

• Operations Infrastructure: Proactively engineered foundational sales operations processes from scratch, transitioning the department from manual, memory-based methods to structured, documented, and monitorable workflows.
• Performance & Task Scheduling Systems: Designed and implemented comprehensive mechanisms for daily/weekly task schedules, field visit planning, and achievement trackers to monitor and evaluate sales team performance.
• Financial Tracking & Cash Flow Management: Developed frameworks for monitoring cash flow and instituted "Estimated vs. Actual" weekly collection schedules, improving financial predictability and systemizing collections.
• ERP & Database Implementation: Co-established a centralized management and periodic inventory supervision system utilizing Oracle and custom software to adapt to evolving workflow requirements.
• Logistics & Data Archiving: Invented creative client classification, archiving, and logistical support methods tailored by sector, ensuring streamlined daily operations and elevated customer satisfaction.
• Market Expansion Support: Provided operational and logistical backbone to support the acquisition of new clients in Jeddah and facilitated strategic market expansion into Makkah and Madinah.

• Enterprise Operations Exposure: Rotated through diverse industrial and administrative divisions (Water Factory, Oxygen Plant). Gained foundational exposure to macro-level operations, corporate compliance, and inter-departmental coordination within divisions exceeding hundreds of employees.
• Crisis Management & Strategic Observation: Observed enterprise-level crisis management and recession-handling strategies, gaining valuable insights into complex production management systems and corporate governance.