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Lobana Ghazali, Business development associate

Lobana Ghazali

Business development associate·MAGRABI Optical

United Arab Emirates

Bachelor's degree, ارشاد نفسي

Work experience

Total years of experience: 11 years, 5 months

Business development associate

January 2023 - Present

MAGRABI Optical

Abu Dhabi, United Arab Emirates

January 2023 - Present

• Built and maintained strong client relationships to drive repeat business.
• Identified sales opportunities and provided tailored solutions to meet customer needs.
• Converted inquiries into successful sales through follow-up and negotiation.
• Consistently exceeded monthly sales targets and KPIs.
Company industry:
Retail & Wholesale
Job role:
Marketing and PR

Development executive

January 2021 - January 2023

Yalla Optical

Al Ain, United Arab Emirates

January 2021 - January 2023

• Conducted customer needs analysis and presented value-based solutions.
• Promoted special offers and upsold premium products to boost revenue.
• Managed complaints and returns, ensuring a high level of client satisfaction.
• Collaborated with team members to achieve store performance targets.
Company industry:
Retail & Wholesale
Job role:
Management

Customer Service & Sales Associate

January 2018 - January 2021

United Insurance Company

Damascus, Syria

January 2018 - January 2021

• Assisted clients in selecting suitable services and solutions.
• Maintained positive relationships with customers and ensured their satisfaction.
• Supported sales team in preparing documents and follow-ups.
• Handled customer inquiries professionally.
Company industry:
Insurance & TPA
Job role:
Sales

Customer Service & Sales Associate

January 2015 - January 2018

National Insurance Company–

Damascus, Syria

January 2015 - January 2018

• Communicated with clients to understand their needs and offer solutions.
• Assisted in processing applications and basic documentation.
• Followed up with clients for renewals and service inquiries.
• Provided support to team members to achieve monthly targets.
Company industry:
Insurance & TPA
Job role:
Sales

Education

جامعة دمشق

October 2021

October 2021

Bachelor's degree, ارشاد نفسي

Syria

Damascus university faculty of

October 2021

October 2021

Bachelor's degree, Education And Psychology

Syria

Skills

BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
CUSTOMER REQUIREMENTS ANALYSIS
Intermediate
CUSTOMER REQUIREMENTS ANALYSIS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FLEXIBLE TYPE
Intermediate
FLEXIBLE TYPE
Intermediate
INSURANCE POLICIES
Intermediate
INSURANCE POLICIES
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SALES
Intermediate
SALES
Intermediate
Communications
Expert
Communications
Expert

Languages

Arabic

Beginner

English

Beginner