General Manager Service
Himavasini Motors Pvt. Ltd.
Total years of experience :28 years, 10 Months
Formulate strategies, policies and board objectives to achieve the annual targets of the Principal Company. (HMIL)
Established successful, attainable annual operation plans, maximising company performance growth.
Create a road map to drive a passion, achieve business targets, and develop methods to enhance DELIGHT Score across the region.
Manage day-to-day operations by implementing short-term and long-term strategies to achieve business plans and profitability goals.
Enhance the skills of the staff through continuous development of training modules to enhance their personal and professional development and make them competent to perform at skill competitions.
Develop customer education items to help improve transparency and strengthen communication to enhance customer satisfaction.
Develop methods to get closer to customers to enhance retention through CRM and digital applications.
Obtain continued innovation within management and operations structures to maximise company potential.
Develop and implement planned operational policies to enhance company delivery against the best practice targets.
Afford organisational leadership and established business vision to achieve profit and revenue goals.
Develop optimal working practices through targeted team development and restructuring processes.
Develop and share best practices across companies to align with objectives and quality standards.
Analyses customer data to identify opportunities and improve relationships.
Elevate customer satisfaction ratings by providing speedy resolutions.
Maintain operating standards as per the principal company’s guidelines (HMIL).
Motivate and lead the team of professionals towards achieving goals.
Embodied company values leading by example in developing and delivering required operational performance.
Streamline operations consistently to achieve the targets.
Provide leadership to develop business plans and promote organisational vision.
Afford organisational leadership and established business vision to achieve profit and revenue goals.
Develop a spirit of continuous improvement which could facilitate business growth and translate into customer and employee satisfaction.
Enhance the skills of the staff through continuous development of training modules to enhance their personal and professional development and make them competent to perform at skill competitions.
Develop customer education items to help improve transparency and strengthen communication to enhance customer satisfaction.
Control day-to-day activities at a modern workshop with high productivity and performance.
Monitored customer complaints and developed and cultivated profitable customer relationships.
Guide the technician teams in resolving technical complaints and preparing technical reports.
Especially profitably managing the workshop by implementing the most modern techniques and controlling economically.
Effectively contribute to providing suggestions and ideas for the improvement and growth of the company.
Product Global Quality Information Reports National Team Winner Award for the Year 2005
Monitor the day-to-day operations as per the standard.
Ensuring vehicles are getting repaired as per the policies and procedures.
Effectively manage a team and ensure services are in line with customer needs.
Evaluate the quality of work performed by the team.
Evaluate systems and facilities to determine whether repairs need to perform.
Allocate job cards to various bays and monitor the work done.
Ensure the sourcing of all the parts, spares & consumables required to complete the work.
Communicate the time required for completing the task to the service advisor.
Manage the quality of work done on multiple bays simultaneously.
Take Pre and Post Road Test Drives to understand customers better or to diagnose the cause of the problem.
Project - Centrifugal Engine Oil Cleaner.
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