Lorelei Villanueva, Assistant /Custom Clearance coordinator

Lorelei Villanueva

Assistant /Custom Clearance coordinator

Fedex Express

Location
Qatar
Education
Bachelor's degree, BS Interior Design
Experience
9 years, 11 Months

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Work Experience

Total years of experience :9 years, 11 Months

Assistant /Custom Clearance coordinator at Fedex Express
  • Qatar - Doha
  • May 2012 to July 2012

 Typing cover letter for all shipment for clearance
 Answer inbound calls as well as assist customers who have specific inquiries.
 Performs document controlling, implement and maintains efficient storage.
 Follow up the calls of the client with clerical duties which includes faxing,
filling up paperworks.
 Repair & Return shipments : accepting from CSA and cross checking paper works / shipment also forwarding for temporary export process and update mails.
 Clearance Confirmation : follow up with customer for those shipments which they require approval such as delivery / duty exemption and clearance Confirmation.
 Informing customer for their shipment clearance requirements such as approval from Ministry of Health, ICT approval, Duty exemption letter, and civil defense and Metrology Dept.

office assistant /Secretary / admin at VL Construction
  • Philippines
  • April 2011 to March 2012

 Screen, analyze and prioritize incoming and outgoing correspondence, bringing potential problem to Manager’s attention, determining who and /or what issues warrant the Manager’s immediate attention.
 Direct the preparation and filling of corporate legal documents in accordance with statutory requirements.
 Filling all confidential documents.
 Performs document controlling, implement and maintains efficient storage.
 Receive and assist all business associates and visitors, arrange conference calls, prepare correspondence, coordinate travel and accommodation, etc.
 Maintain well organized files and ensure confidential information and documents are handled with complete discretion.
 Performs document controlling, implement and maintains efficient storage.
 Types drafts letters correspondences, memos, quotation, etc.
 Check in coming fax regularly (Fax Pro).

Office Assistant /Customer Service Assistant at fedex express
  • Qatar - Doha
  • June 2008 to March 2011

 Answer inbound calls as well as assist customers who have specific inquiries.
 Performs document controlling, implement and maintains efficient storage.

 Handling outbound call as well as to inform our courier to collect parcels / documents to respective client.
 Handling computation shipment rates to the customer using Cosmos (Customer Oriented Service Management Operating System).
 Handling tracking numbers traces, reverse pick up and up date details to the customers.
 Receiving and dispatching documents and parcel to the customers.
 Assisting Customer service.
 Follow up the calls of the client with clerical duties which includes faxing,
filling up paperwork, doing checks on credit references as well as liaising
with other departments.
 Build customers interest in the services and products offered by the company.
 Arrange for the dispatch of products, information packages, brochures etc. to
clients and other interested parties

Secretary/ Assistant at Al Daicel Trading & Contracting Co
  • Qatar - Doha
  • April 2007 to May 2008

 Manage the day to day administrative needs including organizing Manager’s calendar, prepare memorandums, letters and other correspondences. Scheduling meetings, arranging airline/ hotel reservations, preparing and processing expense accounts. Etc.
 Direct the preparation and filling of corporate legal documents in accordance with statutory requirements.
 Receive and assist all business associates and visitors, arrange conference calls, prepare correspondence, coordinate travel and accommodation, etc.
 Screen, analyze and prioritize incoming and outgoing correspondence, bringing potential problem to Manager’s attention, determining who and /or what issues warrant the Manager’s immediate attention.
 Maintain well organized files and ensure confidential information and documents are handled with complete discretion.
 Check in coming fax regularly (Fax Pro).
 In charge of incoming and out going documents.
 Preparing contracts and quotation.
 Completed and submitted invoices and process of payments.
 Filling all confidential documents.
 Performs document controlling, implement and maintains efficient storage.
 Maintains daily records of incoming and outgoing documents in a correspondence record / logbook.

Secretary at Class Furniture
  • Qatar - Doha
  • September 2006 to March 2007

 Maintains daily records of incoming and outgoing documents in a correspondence record / logbook.
 Types drafts letters correspondences, memos, quotation, etc.
 Check in coming fax regularly (Fax Pro).
 Preparing contracts and quotation.
 Completed and submitted invoices and process of payments.
 In charge of incoming and out going documents.
 Handled expense report with account summaries.
 Demonstrated knowledge of and accountability for payroll employee’s record, daily sales operation, and profit and loss statement, including inventories, labor petty cash, bank deposits, change order and deposit verification.
 Ensure integrity and confidentiality of data.
 Interacted with clients and utilized excellent organizational skills.

Secretary at Al fardan Real Estate
  • Qatar - Doha
  • August 2006 to September 2006

Assist local and foreign visitors.Attending to in coming and out going faxes.Handle telephone calls.
Filling all confidential documents.In charge of incoming and out going documents
Ensure integrity and confidentiality of data.

Secretary at V. Roque Corporation
  • Philippines
  • September 2005 to June 2006

Preparing communications and transmittal letters.
Arrange files accordingly.
Handle telephone calls.
Monitored inventory level to ensure availability of stocks.
Collecting statement of account.
In charge of incoming and out going documents.
Coordinating future activities.

Secretary at VL Construction
  • Philippines
  • July 2002 to March 2006

 Typing cover letter for all shipment for clearance
 Answer inbound calls as well as assist customers who have specific inquiries.
 Performs document controlling, implement and maintains efficient storage.
 Follow up the calls of the client with clerical duties which includes faxing,
filling up paperworks.
 Repair & Return shipments : accepting from CSA and cross checking paper works / shipment also forwarding for temporary export process and update mails.
 Clearance Confirmation : follow up with customer for those shipments which they require approval such as delivery / duty exemption and clearance Confirmation.
 Informing customer for their shipment clearance requirements such as approval from Ministry of Health, ICT approval, Duty exemption letter, and civil defense and Metrology Dept.

preparing petty cash record, releasing payment, salry, cash advance, other payments.

Education

Bachelor's degree, BS Interior Design
  • at Philipine Wome's University
  • March 1994

Specialties & Skills

Receptionist
Customs Clearance
admin clerk
Call Center
Personal Assistant
• Knowledge in Personal Computer (Microsoft Word, Excel, Auto Cadd Design Program).

Languages

English
Expert
Italian
Beginner

Training and Certifications

Autocadd certifcate (Certificate)
Date Attended:
February 2001
Valid Until:
May 2001

Hobbies

  • watching tv or movies, reading books, cooking