Systems Engineer (Pre-sales)
EMC
Total years of experience :18 years, 5 Months
Constantly overachieved the targets set, with targets ranging between 4 and 6.5 Million USD.
Achieved a 300% YoY growth for Qatar in 2011 and 250% in 2012.
Received in July 2012 reward for extreme high achievement.
Rated Constantly Exceeds (CE) my goals.
Achieved a 300% YoY growth for Qatar in 2011 and 250% in 2012.
Received in July 2012 reward for extreme high achievement.
Rated Constantly Exceeds (CE) my goals, the highest ranking
Enabled all EMC partners in Lebanon and achieved the highest tiers in 2013.
Lead and secured the technical win in different sectors, including - but not limited to:
o Healthcare: Sidra Medical Center Qatar.
o Oil and Gas: Maersk Oil Qatar, Dolphin Energy Qatar, Oryx GTL Qatar.
o Public: Ministry of Environment Qatar, Central Bank of Iraq, General Secretariat of the Council of Ministers Iraq.
o Financial and Insurance: Qatar General, CSC Bank Lebanon, Federal Bank Lebanon, Société Générale de Banque au Liban (SGBL), Arab Finance House Lebanon (AFH), North Africa Commercial Bank Lebanon (NACB).
o Education: USEK Lebanon
Leverage knowledge of competitive solutions to effectively address and dispel customer objections to EMC solutions.
Develop relationships with the account team, partners and customers in support of sales team objectives and engage and leverage corporate resources, abilities, budgets and personnel.
Strategize and execute technical sales calls.
Develop and implement account specific strategies, produce account specific product and service and sales plans.
Qualify sales opportunities in the terms of customer technical requirements, competition, decision making process and funding.
Present and market the design and value of proposed EMC solution and business case to customers.
Conduct requirements surveys at customer sites
Discuss and articulate solutions to business problems with customer's executives and staff
Own the technical relationship with the customers and ensuring that EMC wins product evaluations
Provide innovative solutions and strategies to solve complex issues and client's business problems
Perform documentation accurately for prospects and customers.
Process and qualify inbound pre-sales requests from EMC Business Partners.
Assist channel partners in facing customers.
Assist EMC Business Partners and their teams in developing sales skills, guiding them, distributing sales resources and assets and training material.
Contributes to the creation and maintenance of presales assets and resources for EMC Business Partners’ enablement function.
Conduct training for EMC Business Partners sales and pre-sales on the latest EMC technology.
Make sure that EMC Business Partners meet all EMC Business Partners Program and achieve the highest possible tier.
Build relationships with EMC Business Partners teams and provide them with tools for enablement
• Collect and analyze client requirements to translate them into concrete IT solutions.
• Actively participate in recruitment and development of Information & Communication Technology team to implement strategies, processes, policies and procedures as per ITIL frameworks concepts for Help Desk & ICT Support Services.
• Project planning, estimation, requirements determination, gap analysis, designing, team organization, resource allocation, standard compliance, execution and periodic monitoring & control of the projects.
• Cost-effective management of corporate IT assets, budget preparation for various IT-related requisites.
• Ensure Service Level Agreement based performance of Help Desk & IT support and availability of Active Directory, Mail, Data Network, SharePoint and IP Telephony.
• Provide mentoring, technical support and training to the team members to keep them up-to-date with industry-advancements through continuing professional development.
• Leader for two part time web developers.
• Developed many websites: LAU main website (www.lau.edu.lb), campaign website (campaign.lau.edu.lb), LAU news website (www.lau.edu.lb/news-events/), School of Pharmacy website (pharmacy.lau.edu.lb) and alumni website (www.lau.edu.lb/alumni/).
• Integrated websites into CMS, mainly into Movable Type and Drupal.
• Assisted the web administrator with the web availability.
• Daily operations such as backups, logs checking.
• Lab instructor for the following courses:
• CMPS 206 - Computers and Programming for the Arts.
• CMPS 209 - Computers and Programming for the Sciences.
• Developed many web applications including EPO (a document management system - PHP + MySQL), Online Directory (PHP + LDAP), User Manager (Web interface for LDAP management - PHP + LDAP), Minutes Manager (a document management system - PHP + MySQL), FacCMS (a content management system - PHP + MySQL).
• Mail (Java Enterprise System - JES) liaison between LAU and a contracted service provider, including LDAP, Messaging and Calendar.
• Supporting faculty and staff in establishing or posting web pages on the web infrastructure.
Support PC operating systems and desktop applications; Troubleshoot & resolve hardware, software, and connectivity problems, including access and component configuration; Install, configure and maintain computers, devices, additions or upgrades, printers and other related equipment; Conduct in daily operations of: Active Directory, Exchange Server and MS-SQL.
Cumulative GPA: 82% Major courses: 86%