Louella Bagger

Senior EA and personal assistant for Chairman of a Family Holding Group. Responsible for EA / and PA duties for UHNWI and related companies with I terested I Real Estate, food and beverage retail, ecommerce, agriculture, and construction.

Frontera Capital buys, sells and structures emerging and frontier market fixed income and money market investments, specializing in frontier markets. Frontier markets are early-stage emerging markets and are mostly characterized by rapid, but volatile GDP growth with significant and increasing funding needs. Frontera Capital provides long-term funding in local currency and FX hedging products to both lenders and borrowers.

Head Office Manager - Back Office

• Supporting the Senior Management Team (SMT) comprised of the CEO, COO, Head of Research and General Counsel.
• Leading the office administration to support the FCGL Team with engaging clients, investors and 20+ third-party vendors.
• Supervising the replenishment of supplies, inventory, office cleanliness and document organization for the office.
• Responsible for the personal assistant duties for four directors including managing calendars, travel arrangements (flights, hotels, visa processing, and event bookings) and advising for personal needs (i.e. medical, school).
• Overseeing the back-office compliance (AML Compliance for Regulatory finance, KYC, CTO, opening accounts and working with the Compliance Officer); providing the on-boarding and training of team members for AML Compliance via eLearning, Skype sessions and one-on-one training.
• Supporting the SMT and other colleagues with the onboarding process for investors and shareholders.
• Performing the function of the controller in the execution of transactions by reviewing and confirming documentation (e.g. operational, financial and corporate) as required by investment procedures.
• Liaison with foreign embassies for fulfilling legal requirements of documentation certification; confirmation of appropriate documentation required to be able to disburse funds and processing travel visas for employees.
• Responsible for the HR and administrative personnel files for onboarding, off-boarding, visa processing, medical insurance and training files.
• Oversee the finance, payables, and receivables (AP/AR), QuickBooks, Expensify accounts, payroll, petty cash, and American Express/ITA.
• Managing the payables process from receipt of invoice, booking of the transaction in the accounting software and registering the payment within the online banking system.

Office Manager - Personal Assistant

• Responsible for the initial company start-up in Abu Dhabi (operating budget of $3M), often meeting with VP, CEO, and senior management for presentations, and providing travel arrangements throughout the GCC.
• Supported the CEO and country manager on the development and execution of client relationship plans by identifying key business opportunities through proactive research, financial information, and regular dialogue with clients; reporting to stakeholders and senior executives.
• Oversaw nine subcontractors within the IT and Finance departments.
• Formulated and implemented departmental and organizational policies and procedures to maximize output.
• Responsible for the human resources aspect for 14 employees (6 UAE-based and 8 international employees).
• Organized recruitment and the placement of required staff; established organizational structures.
• Supervised a team of 14 people and trained, mentored, monitored and evaluated performance.
• Managed the supplies, inventory and vendor negotiations.
• Personal Assistant (PA) for the managing director to include arranging meetings, planning events, calendar management, and note-taking.

Office Manager and Personal Assistant to CEO and MD

• Wore multiple hats to ensure Business Development, HR, Administrative and Recruitment duties were completed; streamlined the supplies, inventory management and vendor negotiations for 15+ vendors.
• Acted as a personal assistant for the managing director.
• Liaised with government offices.
• Procured and coordinated with nine local vendors for supply and logistics for projects of 1.75M AED.
• Provided HR, administrative and clerical support to departments and individuals.
• Prepared statistical management reports, confidential and sensitive documents, and managed market spreadsheets.
• Ambassadorship and entrepreneurship: identified, mobilized and delivered into the relationship the right people, solutions, resources, and ideas for the company.
• Commercial Management and quality control: undertook contract negotiations, ensured financial success, and monitored quality.

• Determined matters of top priority and handle accordingly.
• Procurement for projects through local vendors.
• Took and transcribed dictation.
• Helped to prepare office budget.
• Planned events and volunteer activities.
• Maintained office procedures.

Moved to UAE to be with my family, Husband is Emirati, continued education and family.

Worked for the US Government in an all-inclusive supply and logistics role from A-Z warehouse, inventory, shipping, stock rotation on a global scale. Conducted multiple load-outs in very high-paced stressful environments. Responsible for procurement on an international level. Ensured project completion from A-Z, operating in a multi-billion-dollar environment.

Personal Assistant and Supervisor to the CEO - Camp Pendleton ACU 5 2006 - 2008

• Responsible for PA duties supporting the CEO of Camp Pendleton and supervising the support team in the administrative office.
• Ensured the following departments were supported: community relations, hazmat and safety, facilities management, EEO, the community and humanitarian and the moral and welfare department.
• Reviewed and managed the passenger manifest and care.

Port Liaison Officer / Petty Officer in Charge - Sicily, Italy 2003 - 2006
Head of Space - Shipping for EUCOMM

• In charge of employee evaluations, career development and supporting the retention team.
• Provided training and performance management of multiple teams ranging from four to 100 individuals.
• Ensured compliance for departments, warehouses and import activities (freights and sea shipments).
• Planned and directed supplies, storage and issued materials (F&B, ammunition, hazardous materials, vehicles, and HHG to support operations.
Customer Service - Warehouse - Keflavik Iceland
• Responsible for customer service, warehouse and inventory, and supplies.
• Managed the logistics of product life cycles (PLC), including coordination or provisioning of samples, and the minimization of obsolescence.
• Provided project management services, including the provision and analysis of technical data.
• Planned, organized, and executed logistics support activities to include maintenance planning, repair analysis, and test equipment recommendations.
• Redesigned the movement of goods to maximize value and minimize costs utilizing the basic cost and waste analysis of current stock, excess stock and expired for civilian MWR facilities, restaurants and clubs.