Passenger Service Agent
National Aviation Services
Total years of experience :8 years, 2 Months
CHECK IN AGENT- Handles the check in counters of both economy and business class passengers.
GATE OVER ALL/ SUPERVISOR- Responsible for boarding of the passengers and relaying the specials for the flight to the purser. Accounting of boarding passes
SEAT CONTROLLER- Controls the seats of the aircraft. Releases blocked seats if necessary. Controls the aircraft zoning.
FLIGHT SERVICE COORDINATOR- Attends to the arrival of the aircraft. Trained to open Boeing and Airbus. Coordinates with the engineering, catering and cleaners, baggage and ramp. Manages the time allotted for the flight’s turn around.
SERVICE DESK/CASHIER- Handles the cash collection from excess baggage charges to other ticket restrictions.
ARRIVAL AGENT- Prepares the documents needed from port to port including the General Declaration.
BAGGAGE CONTROL OFFICER- Weighs the baggage of the passengers. Also notes the names with authorized waiving of excess.
LOUNGE AGENT- Mans the Lounge of the Airline. Meet and Greet of the VIPs
SENIOR ADMIN AGENT- As a senior admin agent, I know the entire flow of both the arrival and departure of the flight. Answers phone calls from both passengers and the crew. Trained to answer the radios and process documents needed for the flight.
CHECK IN AGENT- Handles the check in counters of both economy and business class passengers.
GATE OVER ALL/ SUPERVISOR- Responsible for boarding of the passengers and relaying the specials for the flight to the purser.
Accounting of boarding passes
SEAT CONTROLLER- Controls the seats of the aircraft. Releases
blocked seats if necessary. Controls the aircraft zoning.
FLIGHT SERVICE COORDINATOR- Attends to the arrival of the aircraft. Trained to open Boeing and Airbus. Coordinates with the
engineering, catering and cleaners, baggage and ramp. Manages the time allotted for the flight's turn around.
SERVICE DESK/CASHIER- Handles the cash collection from excess baggage charges to other ticket restrictions.
ARRIVAL AGENT- Prepares the documents needed from port to port including the General Declaration.
BAGGAGE CONTROL OFFICER- Weighs the baggage of the passengers. Also notes the names with authorized waiving of excess.
LOUNGE AGENT- Mans the Lounge of the Airline. Meet and Greet of the VIPs
FLIGHT EDITOR- Edits the flight 48 hrs before the departure. Assigns seats. Orders the special meals and attends to special requests.
I GRADUATED WITH FULL SCHOLARSHIP FROM THE PHILIPPINE GOVERNMENT AT THE PAMANTASAN NG LUNGSOD NG MAYNILA WITH A BACHELORS DEGREE OF SCIENCE IN TOURISM, HOTEL AND TRAVEL INDUSTRY MANAGEMENT.