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Lourdess Al Rahi, L&D and Employee Relations Specialist

Lourdess Al Rahi

L&D and Employee Relations Specialist·That’s Living Group, Qatar

Qatar

Bachelor's degree, Human Resources Management/ Arts, Sciences & Technology

Work experience

Total years of experience: 4 years, 8 months

L&D and Employee Relations Specialist

March 2025 - December 2025

That’s Living Group, Qatar

Doha, Qatar

March 2025 - December 2025

• Managed full HR operations across retail and F&B, including recruitment, onboarding, offboarding, training coordination, and employee relations.

• Served as the main HR contact for daily staff support, ensuring smooth communication, timely resolutions, and consistent HR service delivery.

• Handled sensitive employee cases independently with confidentiality and professionalism.

• Designed and implemented Performance Review Forms to support structured evaluations and clearer development goals.

•Delivering training programs that reflect the culture and to elevate the service standards as per the company and simplify day-to-day operational tasks.

•Supported the implementation of Payroll System (HRIS) by organizing HR data, improving data accuracy, and streamlining HR workflows.

• Creating initiative plan that improved team building, strengthened workplace culture, and supported employee development.
Company industry:
Retail & Wholesale

L&D and Employee Relations Specialist

March 2025 - December 2025

That’s Living Group,

Doha, Qatar

March 2025 - December 2025

• Supported employees through onboarding, engagement initiatives, clear
communication, guidance, and people-focused solutions to resolve
conflicts, retain talent and to create a positive and productive work
environment.
• Delivered engaging training sessions aligned with company culture and
service standards.
Company industry:
Retail & Wholesale

Human Resources Supervisor

June 2024 - March 2025

Marriott International Group

Doha, Qatar

June 2024 - March 2025

As the Head of HR for the property, I manage all HR functions for 60 associates. I develop
and implement HR policies to ensure compliance with Marriott standards and local
regulations. My responsibilities include managing recruitment, onboarding, and training to
ensure top talent selection and retention, conducting performance reviews, and fostering
professional growth. I address employee relations issues, mediate conflicts, and provide
resolutions to maintain a positive work environment. Additionally, I oversee payroll and
benefits administration, ensuring accurate and timely compensation. I implement
employee engagement initiatives, lead health and safety programs, and create Recognition
& Welfare Programs (Employee of the Month, welfare committee, Yearly Calendar Activity).
I handle T&C matters (Employees, Payroll, SOPs, PnP, HRIS - Oasys and Onyx systems) and
manage the HRIS for payroll, enrollment, and other requests. I provide HR advice per
company policies, escalate as needed, and prepare monthly reports on headcounts,
turnover, and manning.
Company industry:
Hospitality & Accomodation
Job role:
Human Resources and Recruitment

Human Resources Supervisor - Marriott Executive Apartment

June 2024 - March 2025

Marriott International Group

Doha, Qatar

June 2024 - March 2025

• Supported 60 associates individually through recruitment, onboarding,
and training, reducing time-to-hire by 20% and enhancing new hire
integration.
• Delivered structured orientations and performance management
practices with property leaders, clarifying development goals and
improving employee readiness.
Company industry:
Hospitality & Accomodation

Human Resources Generalist

February 2023 - June 2024

Marriott International Group

Doha, Qatar

February 2023 - June 2024

I quickly learned and successfully completed daily tasks and last-minute projects. I managed monthly birthday calendars and organized employee relations activities.
Additionally, I assisted with internal and external transfer requests, monitored hiring processes, and helped select new hourly hires. I communicated necessary documentation to job offer recipients and maintained new hire and personnel files. Confidentiality and
security were maintained for all associate and property records. I generated Human Resources data reports and acted as a subject matter expert, participating on project teams.
Company industry:
Hospitality & Accomodation
Job role:
Human Resources and Recruitment

Human Resources Generalist

February 2023 - June 2024

JW Marriott Marquis City Center

Doha, Qatar

February 2023 - June 2024

• Managed end-to-end recruitment processes, including internal and
external transfers, ensuring compliance with hiring policies and
documentation.
• Organized employee relations initiatives, boosting associate
engagement, satisfaction, and workplace morale.
Company industry:
Hospitality & Accomodation
Job role:
Human Resources and Recruitment

Human Resources Generalist

September 2023 - October 2023

Marriott International Group

Riyadh, Saudi Arabia

September 2023 - October 2023

Taskforce - HR Generalist
Played a pivotal role in transforming HR operations by implementing efficient trackers, creating an organized filing system, enhancing onboarding experiences, conducting investigations, and emphasizing confidentiality. Contributed significantly to the success of our pre-opening endeavor, ensuring structured, efficient, and compliant HR operations. Proud to have played a part in creating a positive and secure HR environment.
Company industry:
Hospitality & Accomodation
Job role:
Human Resources and Recruitment

Taskforce Assignment/Human Resources Generalist

September 2023 - October 2023

St. Regis Riyadh

Riyadh, Saudi Arabia

September 2023 - October 2023

• Optimized HR operations for the pre-opening team by implementing
trackers and streamlining onboarding procedures.
• Conducted investigations with strict confidentiality, supporting a secure
and compliant HR environment.
Company industry:
Hospitality & Accomodation

Talent & Culture Supervisor/Government Relation

June 2022 - January 2023

Accor Group - Global Sports Events Qatar 2022

Doha, Qatar

June 2022 - January 2023

• Supported Government Relations for 13, 000 expatriate employees,
handling onboarding and planning offboarding processes, including QID
cancellations, NOCs, and transfers as the project concluded.
• Managed a team of 4, providing guidance and training on Excel
formulas, filing systems, and data entry to improve efficiency.
Company industry:
Hospitality & Accomodation

Talent and Culture Supervisor/Government Relations

November 2021 - January 2023

Global Sports Events Qatar - Accor Hospitality - The Living Adventure

Doha, Qatar

November 2021 - January 2023

• Completing operational requirements by working on Task world to ensure
and maintain an accurate filing system.
• Assisting in the monitoring of expatriate employees Passports, visas, and other legal documents.
• Operating with all departments in relation to talent and culture related activities.
• Maintaining an up-to-Date Master Consolidated Database Sheet of all employees.
• Understanding the Qatar Labour Law, and the company’s Employee Rules and Regulations.
• Managing Conflicts in a timely manner.
• Performing various clerical tasks and accurately processing paperwork.
• Making sure that employee complaints, suggestions, and queries have been handled properly.
• Coordinating visa processing with the Government Relations Department. • Managing employees’ process of going for Medical Commission, for fingerprint and for submitting their application requirement to the criminal evidence and information department.
Company industry:
Hospitality & Accomodation
Job role:
Human Resources and Recruitment

Talent & Culture Coordinator/Government Relations Executive

November 2021 - May 2022

Accor Group - Global Sports Events Qatar 2022

Doha, Qatar

November 2021 - May 2022

• Established communication channels between HR and departments to
streamline coordination.
• Managed QID processes for ~5, 000 employees, handling registrations,
appointments, and documentation.
Company industry:
Hospitality & Accomodation

Customer Support Representative

May 2021 - October 2021

Safe Arrival

Riyadh, Saudi Arabia

May 2021 - October 2021

Resolving all tickets assigned to warehouse you are handling in a timely
manner.
• Using your knowledge of company SOPs to communicate with recipient
and properly update status of the shipment, and keeping accurate records
both on the DMS and Excel files.
• Flagging any divergence from SOPs.
• Creating reports to track Operations Team follow up on your request.
• Properly evaluating shipments’ urgency level and escalating it
accordingly.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Customer Service and Call Center

Education

Institute SSCC

January 2019

January 2019

Bachelor's degree, Human Resources Management/ Arts, Sciences & Technology

Lebanon

in

Institute SSCC

January 2019

January 2019

High school or equivalent, Human Resources Management/ Arts, Sciences & Technology

Lebanon

in

Arts, Sciences & Technology University Lebanon

January 2019

January 2019

Bachelor's degree, Human Resources Management

Lebanon

Institute SSCC

January 2016

January 2016

High school or equivalent, Human Resources Management/ Arts, Sciences & Technology

Lebanon

EDUCATION

Cortbawy Institute SSCC

January 2016

January 2016

High school or equivalent, Accounting

Lebanon

Skills

Receiving
Expert
Receiving
Expert
User Interface
Expert
User Interface
Expert
Media 100
Expert
Media 100
Expert
Phone Etiquette
Expert
Phone Etiquette
Expert
Communication Skills
Expert
Communication Skills
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
RECRUITING
Expert
RECRUITING
Expert
SCANNERS
Expert
SCANNERS
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
ADMINISTRATION
Intermediate
ADMINISTRATION
Intermediate
CLERICAL
Intermediate
CLERICAL
Intermediate
EMAIL
Intermediate
EMAIL
Intermediate
FORMS
Intermediate
FORMS
Intermediate
LETTERS
Intermediate
LETTERS
Intermediate
TELEPHONE SKILLS
Intermediate
TELEPHONE SKILLS
Intermediate
Employee Relations
Expert
Employee Relations
Expert
Human Resources
Expert
Human Resources
Expert
Payroll
Expert
Payroll
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Recruitment
Expert
Recruitment
Expert
Training
Intermediate
Training
Intermediate
Performance Management
Intermediate
Performance Management
Intermediate
Customer Service
Intermediate
Customer Service
Intermediate
HR Management
Intermediate
HR Management
Intermediate
Talent Acquisition
Expert
Talent Acquisition
Expert
Sourcing
Expert
Sourcing
Expert
Interviewing
Expert
Interviewing
Expert
Receiving
Expert
Receiving
Expert
User Interface
Expert
User Interface
Expert
Media 100
Expert
Media 100
Expert
Phone Etiquette
Expert
Phone Etiquette
Expert
Communication Skills
Expert
Communication Skills
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
CONTINUOUS QUALITY IMPROVEMENT CQI
Intermediate
CONTINUOUS QUALITY IMPROVEMENT CQI
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
EMPLOYEE COACHING
Intermediate
EMPLOYEE COACHING
Intermediate
EMPLOYEE ENGAGEMENT
Intermediate
EMPLOYEE ENGAGEMENT
Intermediate
EMPLOYEE RELATIONS
Intermediate
EMPLOYEE RELATIONS
Intermediate
EMPLOYEE SATISFACTION
Intermediate
EMPLOYEE SATISFACTION
Intermediate
GOAL ORIENTED
Intermediate
GOAL ORIENTED
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
TALENT MANAGEMENT
Intermediate
TALENT MANAGEMENT
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate
Payroll Processing
Intermediate
Payroll Processing
Intermediate

Social profiles

Languages

Arabic

Expert

English

Expert

French

Expert

Training and Certifications

Training
Train the Trainer
Marriott International

Hobbies and interests

Photography

Managed Family Business for 7 years