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Lovelyn Torres, Service Administrator L3 - MEAI & EU

Lovelyn Torres

Service Administrator L3 - MEAI & EU·LEIDOS

Qatar

High school or equivalent, Computer

Work experience

Total years of experience: 19 years, 7 months

Service Administrator L3 - MEAI & EU

June 2021 - Present

LEIDOS

Doha, Qatar

June 2021 - Present

ü Process CDR’s/service provider parts requests for EMEA region
in all applicable systems (FSL, Cost Point, Flash).
ü Process FSL product requests in all applicable systems (FSL,
Cost Point, Flash).
ü Track parts orders and send updates to Leidos Service
engineers and CDR’s/Service providers
Create PM work schedules in FSL for all in region Leidos
supported assets.
ü Create work orders in FSL for CDR/service provider support
requests.
ü Create new assets in FSL for new project installs
ü Create new customers in FSL for any new in region customers
ü Create install work orders for all new project installs.
ü Create service contract and associated entitlements in FSL for
all new contracts including new projects (project portion
contract, warranty contract, post DLP contracts, service
renewals, new service contracts.
ü Ensure project codes are setup correctly in all contracts
Distribute updates to our Mid East and Africa CDR’s whenever
there’s a PR process change.
ü Update and distribute Install Base tracker spreadsheet.
Settle monthly utilities bills and procurement of office supplies
related to Leidos office in Doha.
ü Other tasks & duties that are required and assigned based on
business needs.
ü Provide FSL Training to new FSE and Customer Service if
required with a well-defined process in place.
ü Coordinate with the Program Finance Team (EMEA) and
process/update all contract related changes in all applicable
systems (FSL, Costpoint, Flash)
ü Coordinate, process, and provide all required and related Sales
Order Information, documentation until End Process with the
Order Management
ü Attend all the necessary trainings and meetings required in all
applicable systems (FSL, Costpoint, Flash)

Company industry:
Aviation Support Services
Job role:
Security

Executive Personal Asst. to the Chairman / HR& ADMIN Supervisor

December 2017 - May 2021

TALAL BIN MOHAMMED TRADING WLL

Doha, Qatar

December 2017 - May 2021

SCOPE & RESPONSIBILITIES
 Effectively managed direct reports; prioritized tasks, processed weekly payroll sign-off and completed annual
evaluations.
 Successfully handled all arrangements for the Corporate Board Meeting. Compiling of Board of Directors books.
 Developed and maintained complex corporate reports including weekly Chairman's Reports.
 Created and regularly updated/maintained organization chart for the Corporation.
 Managed Chairman's line of credit payments, five checking accounts, safe deposit box, reconciled bank statements
and submitted monthly balance sheets to Director of Finance.
 Performed personal duties for Chairman including maintaining five residences and purchasing personal items.
 Perform Administrative duties to the General Manager
 Prepare purchase requisitions, correspondences, , reports, presentations for the Interior Design Manager

Company industry:
General Engineering Consultancy
Job role:
Administration

Office Manager

January 2011 - January 2013

AL JABER TRADING & CONTRACTING CO. WLL

January 2011 - January 2013

Company industry:
Civil Engineering
Job role:
Administration

Executive Secretary

January 2010 - January 2011

MZ & Partners Engineering & Consultancy

January 2010 - January 2011

Project Handled:
Barwa City Amenities Zone Project -400 Million
Pg. 2

Company industry:
Business Consultancy Services
Job role:
Secretarial

Executive Secretary

January 2009 - January 2010

Construction & Hospitality Field

United Arab Emirates

January 2009 - January 2010

Job role:
Secretarial

Secretary

January 2008 - January 2009

Pascual & Lim Law Firm – Municipality of

Philippines

January 2008 - January 2009

SCOPE & RESPONSIBILITIES
 Organizing and maintaining law libraries, documents, and case files.
 Transcribing and proof reading documentation.
 Preparing agendas, compiling spreadsheets and preparing minutes of meetings.
 Co-ordinating diaries and travel arrangements.
 Photocopying and maintaining stationery stock.
 Schedule and make appointments.
 Following up pending court cases & keeping a track of the latest court decisions.
 Assisting with the monthly invoicing process including raising invoices.
 Answering and transferring calls, taking messages and managing emails.
 Writing letters, manuscripts and financial documents.
 Close & archive files & deeds in accordance with the Records Management Policy.
 Preparing court documents and going to court or Police cells with solicitors.
 Monitoring the distribution of dictation work.
 Managing and coordinating case papers & documentation for meetings as required.
 Organising travel, including flights, transfers, accommodation and Visas.
* Production & Electronic Assembler- Advance Semiconductor Engineering Inc. ASE (TAIWAN, ROC)
Reporting to the Production Manager

Job role:
Secretarial

Executive Assistant

January 2003 - January 2008

AVON Cosmetics

Philippines

January 2003 - January 2008

Filing, archiving, photocopying, scanning and faxing documents.
 Screening calls and taking messages.
 Creating invoices, filing receipts and dealing with all financial documentation.
 Answering and dealing with incoming and outgoing telephone calls.
 Making travel and accommodation arrangements for Company Directors and senior managers.
 General ad-hoc duties such as ordering stationary, making tea, and tidying the office area.
 Preparing correspondence and documents from digital dictation.
 Handling confidential information in line with the firms data security protocols.
 Checked, reshaped, assembled and joined all components of electronics product.
 Set up completed electronic assemblies within appropriate cases and cabinets.
 Tested and validated operations of all completed electronics products, in a proper manner.
 Produced electronics products and ensured its conformance to production specifications and standards.
 Operated and maintained standard test equipment, hand tools and power instruments.
 Identified and replaced defective sub-assemblies and electronics products.
 Followed assembly drawings and technical instructions and performed all tasks, accordingly.
 Determined, obtained and inspected all components used in assembly process.
 Managed and performed through-hole and surface-mount soldering of all required components and sub-assemblies.
 Positioned and assembled all components to build and complete an electronics circuit.
 Performed functional testing and conducted quality inspection of complete assemblies, under simulated conditions.
 Interpreted and adhered to all applicable OSHA regulations and ISO guidelines
Pg. 3

Company industry:
Sales Outsourcing
Job role:
Administration

Sales Director

January 2003 - January 2004

January 2003 - January 2004

SCOPE & RESPONSIBILITIES
 Prepared meeting agendas and minutes and attended Annual General Meetings.
 Prepared and maintained company correspondence, reports, and statutory documents.
 Handled and resolved securities, financial management, and taxation planning issues.
 Maintained office premises and managed company personnel, in an efficient manner.
 Built and maintained strong working relationships with company personnel, auditors, attorneys, and tax advisers.
 Complied with company law and adhered to legal and statutory requirements.

Job role:
Sales

Sales Director

January 2002 - January 2003

January 2002 - January 2003

SCOPE & RESPONSIBILITIES
 Responsible for all company secretarial functions, duties and responsibilities.
 Organizing, preparing agendas for, and taking minutes of board meetings.
 Providing advice to colleagues and senior managers on administrative matters.
 Maintaining statutory books i.e. registers of members, directors and secretaries.
 Updating and maintaining all licences and Companies House records.
 Dealing with correspondence.
 Developing & implementing admin policies & procedures to improve efficiency.
 Involved in the creation of new companies and limited partnerships.
 Liaising with external regulators, solicitors and auditors.
 Drafting minutes within set timeframes.
 Reporting in a timely & accurate manner on company procedures & developments.
 Ensuring the company complies with standard legal practice and maintains
 standards of corporate governance.

Job role:
Sales

Skills

Financials
Expert
Financials
Expert
Computer Skills
Expert
Computer Skills
Expert
Social Skills
Expert
Social Skills
Expert
EFFECTIVE COMMUNICATION
Expert
EFFECTIVE COMMUNICATION
Expert
Administrative
Expert
Administrative
Expert
ADMINISTRATION
Expert
ADMINISTRATION
Expert
BALANCE SHEET
Expert
BALANCE SHEET
Expert
CREDIT
Expert
CREDIT
Expert
DICTATION
Expert
DICTATION
Expert
DOCUMENTATION
Expert
DOCUMENTATION
Expert
FINANCE
Expert
FINANCE
Expert
FINANCIAL
Expert
FINANCIAL
Expert
GENERAL MANAGEMENT
Expert
GENERAL MANAGEMENT
Expert
INTERIOR DESIGN
Expert
INTERIOR DESIGN
Expert
INVOICING
Expert
INVOICING
Expert
Financials
Expert
Financials
Expert
Computer Skills
Expert
Computer Skills
Expert
Social Skills
Expert
Social Skills
Expert
EFFECTIVE COMMUNICATION
Expert
EFFECTIVE COMMUNICATION
Expert
Administrative
Expert
Administrative
Expert