Cashier Waitress Barista
Casper & Gambini's
Total years of experience :14 years, 3 Months
Responsible for promoting services, answering customer inquiries and maintaining the highest quality of service by anticipating the needs of each individual guest.
• Provide fast and friendly services including but not limited to recording orders and repeating them back to the customer.
• Up-selling add-ons such as beverages, desserts, etc.
• Assuring the quality of food and arrangement of dishes are as per standards.
• Addressing any customer concerns or complaints immediately and effectively with the help of management when needed.
• Preparing beverage orders like coffee, tea, juices, smoothies, milkshakes and coolers.
• Serving food and beverages to the table.
• Taking room service orders and sending them to the room.
• Receiving payment from guests by cash or credit card and ensuring that the beginning and end cash on hand is correct.
• Balance the daily checks and sales report at the end of the shift/day.
Responsible for the collection of payments from the wait staff and to ensure proper payments (cash and / or charge card) are processed accurately, reconciling payment and balancing of the till in a timely manner.
• Opens all POS System to be used by all bar man and wait staff and ensures that the beginning cash on hand is correct.
• Receives payment by cash or credit card and issues receipts and change due to customers.
• Close out guest checks as they are brought in by the servers.
• Input in the system all the complimentary drinks and food, Ladies’ coupon and other promotional coupons.
• Prepares end of the shift receipts and cash for deposit.
• Ensures that discounts given to guest/s have approval and signature from the manager.
• Assists bar man in giving drinks.
• Serves food and attends to guest.
Responsible for interacting with customers on daily basis for solving queries, handling money, and for sending reports and documents related to the job.
• Handles all cash transactions including sales, cash on hand and petty cash fund.
• Receives payment by cash or credit card and issues receipts and change due to customers.
• Process refunds and sales returns.
• Counts money in cash drawers at the beginning of shifts¬ to ensure that amounts are correct and that there is adequate change.
• Prepares and sends supporting documents of all transactions to the main office daily.
• Takes and transfers calls to corresponding recipient.
• Monitors and enters data in the foot landing sheet and prepares daily foot landing report.
• Prepares office and pantry supply request when stock is depleted.
Responsible for providing financial, administrative and clerical services in order to ensure effective, efficient and accurate financial and administrative operations, and must comply with the established policies and procedures.
• Monitors Top Accounts Receivables.
• Approves Top accounts booking according to existing policies and procedure.
• Communicates with customers via phone and email regarding bill reminders and invoices due for collection.
• Coordinates with Budget personnel for customer’s supports.
• Records payments in the system.
• Resolves account discrepancies.
• Prepares financial reports by collecting and summarizing account information and trends
• Ensures that all customers Bad Order deductions are acknowledged by B.O section and Return of Good Stocks have corresponding warehouse adjustment and credit memo.
• Recommends accounts subject for audit and issuance of Demand Letter from legal counsel.
• Ensures that all accounting policies and procedures are observed.
• Conducts credit investigation for new customers.
• Performs other functions that may be assigned from time to time.
Responsible for giving quality customer service with a friendly personality and must be able to communicate with customers clearly and politely.
• Accountable for all the cash and non-cash assets of the branch.
• Processes the release of customer loans
• Processes money transfer services such as Western Union and Frewill Bilis Padala.
• Ensures accuracy of cash balances at the end of the day.
• Prepares daily transaction report and monthly report to be sent to the head office.
• Responsible for the prompt remittance payments of accounts to government regulatory bodies as per processing deadlines
• Verifies and processes valid petty cash disbursements in the WMQ Ledger system within the approved branch budget.
• Performs monthly physical inventory of the company properties and equipment assigned in the branch and sends report to the Head Office.
Department of Trade & Industry
The executive department of the Philippine Government tasked to expand Philippine trade, industries and investments as the means to generate jobs and raise incomes for Filipinos.
On the Job Trainee Mar. 28 - May 13, 2005
♦ Career Service Professional Examination passer (81.62) July 30, 2006
Graduated Bachelor of Science in Information Management, March 2006 Xavier University, Ateneo de Cagayan, Corrales St., Cagayan de Oro City