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Luckman Velladath karukayil, Workshop In Charge

Luckman Velladath karukayil

Workshop In Charge·Laya Garage multi brand service center.

Saudi Arabia

Bachelor's degree, Automobile engineering ( course competed ).

Work experience

Total years of experience: 13 years, 10 months

Workshop In Charge

December 2022 - December 2024

Laya Garage multi brand service center.

Kerala, India

December 2022 - December 2024

Managed day-to-day workshop operations, ensuring smooth
workflows and efficient service delivery.
- Supervised and coordinated a team of technicians and service staff,
optimizing productivity and maintaining high-quality standards.
- Monitored vehicle repairs and maintenance processes, ensuring
adherence to safety protocols and industry standards.
- Managed inventory and procurement of parts, ensuring timely
availability and cost-effective stock management.
- Developed and implemented training programs for new and existing
staff, improving technical skills and overall service quality
Company industry:
Automotive Repair, Spare Parts, & Support Services

Customer Service Coordinator at Mercedes Benz

December 2018 - November 2022

Almulla Group

Al Farawaniyah, Kuwait

I found this job using Bayt.com

December 2018 - November 2022

Responsible for writing warranty PDI repair orders for new stock units arriving from the factory

Coordinate with sales managers and service manager accurate estimates of repair/maintenance costs

Adherence to dealership policy on customer vehicle care and operation

Follow up on each repair and keep sales managers and service manager informed of progress

Inspect repair quality and ensure that all work is complete

Keep Service Manager informed of all problems and potential problems
Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Assistant work manager

November 2017 - November 2018

MARUTI SUZUKI KVR AUTOCARS PVT LTD

Kerala, India

November 2017 - November 2018

Managed day-to-day workshop operations, ensuring smooth
workflows and efficient service delivery.
- Supervised and coordinated a team of technicians and service staff,
optimizing productivity and maintaining high-quality standards.
- Monitored vehicle repairs and maintenance processes, ensuring
adherence to safety protocols and industry standards.
- Managed inventory and procurement of parts, ensuring timely
availability and cost-effective stock management.
- Developed and implemented training programs for new and existing
staff, improving technical skills and overall service quality
Company industry:
Automotive Repair, Spare Parts, & Support Services

Service Adviser at Volkswagen, Skoda

February 2013 - May 2017

ALI & SONS CO. LLC ABU DHABI (UAE)

Abu Dhabi, United Arab Emirates

February 2013 - May 2017

Greet customers and offer excellent customer service from intake to
release of their vehicles
- Determine and diagnose car issues based on customer description and
vehicle condition
- Invoice and collect payment from customers for services rendered.
- Maintain customer records and enter data into computer databases.
Translate customer-reported problems to actionable work orders for
technicians to complete
- Order necessary parts from suppliers and double-check that they are
delivered to technicians
- Ensure that automotive work provided to customers meets company
quality standards
- Handle and resolve customer complaints regarding services
- Assess the service needs of clients and connect them with the correct
provider
Company industry:
Automotive Dealership & Distributor

Service Adviser

March 2012 - December 2012

TVS AUTOMOBILES ALL CAR SERVICES, KERALA

Kerala, India

March 2012 - December 2012

Company industry:
Automotive Repair, Spare Parts, & Support Services

Service Adviser

August 2010 - January 2012

MARUTI SUZUKI. KVR AUTOCARS PVT. LTD, KERALA, INDI

Kerala, India

August 2010 - January 2012

Greet customers and offer excellent customer service from intake to
release of their vehicles
- Determine and diagnose car issues based on customer description and
vehicle condition
- Invoice and collect payment from customers for services rendered.
- Maintain customer records and enter data into computer databases.
- Translate customer-reported problems to actionable work orders for
technicians to complete
- Order necessary parts from suppliers and double-check that they are
delivered to technicians
- Ensure that automotive work provided to customers meets company
quality standards
- Handle and resolve customer complaints regarding services
- Assess the service needs of clients and connect them with the correct
provider.
Company industry:
Automotive Repair, Spare Parts, & Support Services

Education

Matha college of technology

August 2010

August 2010

Bachelor's degree, Automobile engineering ( course competed ).

India

Sree Narayana guru polytechnic college

April 2007

April 2007

Diploma, Automotive Engineering

India

View attachment

Skills

Listener
Expert
Listener
Expert
Problem Solving
Expert
Problem Solving
Expert
Timely
Expert
Timely
Expert
Teamwork
Expert
Teamwork
Expert
Patience
Expert
Patience
Expert
Microsoft Office
Beginner
Microsoft Office
Beginner
Management
Expert
Management
Expert
Marketing
Intermediate
Marketing
Intermediate
Automobile
Expert
Automobile
Expert
Automotive
Expert
Automotive
Expert
Time Management
Expert
Time Management
Expert
Problem Solving
Expert
Problem Solving
Expert
Troubleshooting
Expert
Troubleshooting
Expert
Good Comprehension
Expert
Good Comprehension
Expert
Effective communication skill
Expert
Effective communication skill
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Automotive Engineering
Expert
Automotive Engineering
Expert
Automotive Technology
Expert
Automotive Technology
Expert
Operation
Expert
Operation
Expert
Warranty
Expert
Warranty
Expert
Automotive Repair
Expert
Automotive Repair
Expert
Negotiation
Expert
Negotiation
Expert
Planning
Expert
Planning
Expert
Teamwork
Expert
Teamwork
Expert
Workshop Leadership
Expert
Workshop Leadership
Expert
Inspection
Expert
Inspection
Expert
Listener
Expert
Listener
Expert
Timely
Expert
Timely
Expert
Patience
Expert
Patience
Expert

Languages

English
Expert
Arabic
Intermediate
Hindi
Expert

Hobbies

  • Listening To Music