GHOUSE MOHAMMED

Accomplishing business development activities by developing and implementing sales opportunities and plans; managing staff to execute jobs in a timely manner.

Duties and Responsibilities:
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Ensure that all projects are delivered on-time, within scope and within budget
Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
Ensure resource availability and allocation
Develop a detailed project plan to track progress
Use appropriate verification techniques to manage changes in project scope, schedule and costs
Measure project performance using appropriate systems, tools and techniques
Report and escalate to management as needed
Manage the relationship with the client and all stakeholders
Perform risk management to minimize project risks
Establish and maintain relationships with third parties/vendors
Create and maintain comprehensive project documentation.
Establishing and adjusting selling prices by monitoring costs, competition, and supply and demand.

REGISTRATION
 Receiving a customer with a warm regards
 Explaining the different courses with the different costs.
 Dealing with different corporate customers with different discounts.
 Suggesting the best course of driving with the customer convenience.
 Checking and verifying the documents required for registration.
 Entering the customer details in the company’s software by the system for a particular driving course.
 Registering the customer.


SCHEDULING:
 Scheduling the STUDENT for the number of classes with an available Instuctor.
 Calling the student to confirm the timing of class with student convenience.
 Informing/reminding student to bring the required training material for the class.
 Guiding the student about attending Theory/Practical classes, or payment procedures.
 Dealing with cash, cheques and credit card transactions for all types of customers.
 Issue & generate computerized receipts to the customer.
 Utilizing communication skills when communicating with individuals of diverse nationalities.
 Provide assistance in building up and running a strong technical network for the organization.
 Suggesting the Management about improving services known by the customers.
 Providing and collecting required information from other departments.
 Training new staffs, use of company’s software.
 Coordinating between IT dept and Customer service Dept to resolve problems related to system.
 Informing IT department regarding any required changes in the system.
 Dealing with different departments needed for the customers and giving detailed information to the customers with total customer satisfaction.

FINAL CLEARANCE
 Checking the complete Accounts history of a student who has taken training for a particular driving course.
 Collecting the pending payment if any.
 Issuing a clearance letter so student can collect DRIVING LICENSE from RTA SECTION.

•Communicating and corresponding with customers on phone.
•Taking a customer convenient time for a meeting to explain about the product.
•Collecting the required documents for personal loan.
•Submitting the complete documented file to the Operation dept.
•Communicating with Operation dept & Credit dept for any clarifications.
•Dealing with different Banks executives to reach high target sales achievements.
•Building the sales network and convincing customer with different ideas
•Educating the customer with new promotions and offers
•Implementing attractive schemes to sell personal loan and Insurance policies.
•Collecting market feedback on promotion and update to the managers with Different ideas.
•Excelled in one to one customer relationship and customer satisfaction.
•Customer care execution with complete satisfaction.

•Reporting to the Business Manager.
•Resolve customer complaints regarding sales and service.
•Attending the walked in customers if needed.
•Supervising and educating the sales staff about sales techniques.
•Maintaining a proper inside and window display of the products.
•Monitor customer preferences to determine focus of sales efforts.
•Determine price schedules and discount rates.
•Sending daily sales report to Head Office through mail.
•Performing & Reporting Cash flow analysis.
•Liaising with Banks for daily financial transactions.
•Receiving & settling supplier statement of accounts on a monthly basis.