Account Manager
LVMH) Debenhams Leicester
Total years of experience :11 years, 4 Months
Overseeing the running and success of the counter, ensuring each sector of
the business sits where it should (%/£).
• Setting team members weekly and monthly targets - reviewing these monthly
with one to one meetings to review and aid individuals performance.
• Delegation of daily tasks to ensure the counter runs smoothly and fairly.
• Creating weekly and monthly business plans to ensure business will meet
targets; including use of events and sales skills to upsell products within areas
of the business which need an increase.
• Organisation of events - mini weekly events on counter with team, relevant to
current launches and trends, monthly events with regional or international
make up artists; ensuring bookings for these larger events, providing
customer with a very personal experience, resulting in higher sales and brand
loyalty.
Planning and organisation of weekly events.
• Building rapport with a diverse range of customers to determine their needs
and interests; paired with link selling skills to achieve and exceed targets and
build customer base.
• Providing a personal consultation service tailored to individual needs.
• Carrying out make-up demonstrations with individuals or groups, providing
them with an in-depth knowledge.
• Providing a personal after-care service for customers.
• Using existing customer database for events, to increase sales and
atmosphere on product launches.
• Monitoring stock levels and testers, ensuring the re-ordering or replacing of
items at all times necessary.
Managing customer queries and providing written and verbal insurance
quotes.
• Meeting team and individual sales targets and KPI's.
• Taking payments and providing customers with relevant legal information.
• Having a broad geographical knowledge.
• Having a diverse medical knowledge.
Grade A-C including English and Maths
Beauty Sciences Additional training including: Advanced Brows, NuBar Gel Nails, St Tropez Spray Tanning, Semi-Permanent Individual eyelash application.
Photography Grade B
Grade A-C including English and Maths