Passenger Service Agent
JOMO KENYATTA INTERNATIONAL AIRPORT(JKIA)
Total years of experience :5 years, 4 Months
-Make announcements prior to boarding, allowing enough time for required screenings.
-Check in luggage and confirm that carry on items meet federal guidelines.
-Assist with additional documentation required for international flights.
-Greet passengers and provide boarding instructions.
-Help passengers track down missing luggage.
-Inform passengers of flight gate number.
-Ensured that luggage did not exceed accepted size standards.
-My duties included, providing premium customer service and ensuring satisfaction.
-Ensuring check-in and check-out and assisting guest by any information that they may require to know during they stay in our hotel.
-provided guest with information about reservation and giving the best rates.
-Manage in-person and telephone guest inquiries, customer service requests, and reservation bookings.
-Develop rapport with clients and generate repeat business through friendly attitude and extensive cuisine knowledge.
-Answered phone calls, booked reservations and resolved customer service issues.
-Alerted management of potential or reported customer issues.
