Lucy Ann Miclat

Planning and sourcing of spare parts for valves with an annual target of $25M - $30M. Delivery and approval of materials on a priority basis by developing level loaded receipt plans. Making sure that all our customers’ issues, complaints and demands were being handled well as per our company’s ethical core values. Provide customer delivery commitments. Manage parts business to ensure Supply Chain resources support customer demand and at the same time achieve the desired Inventory Turn Over set. Involve in efficient procurement of materials, supplier management and timely delivery of the materials. Identify areas for continuous improvement for procurement processes. Administer the Material Requirement Planning (MRP) for effective planning and purchasing of materials. Involve in determining best supplier for price and lead time to achieve customer requirements, minimizing backorders, and improving on time delivery, with optimal inventory levels. Purchase material in assigned product groups using MRP reports and analysis. Administer the issuance/releasing of spare parts for packing and shipping. Initiated processing all supplier invoices and freight & duty invoices to avoid material delays. Ensures that all shipments adhere to UAE customs regulations. Resolves problems concerning import and exports, customers and supplier issues. Collaborate with other business unit to integrate order management, shipping and invoicing. Provide regular and accurate summary reports to Supply Chain Senior management, develop and maintain operational relationships across site and global network.

•Ensuring that customer queries regarding products, freight charges and shipment status were being answered efficiently.
•Keep records especially for the new customers and always update the system.
•Responds to customer inquiries by reviewing previous inquiries / jobs handled/ responses; gathering and researching the relevant information, assembling and forwarding the information and verifying the customer's understanding of the information and answers.
•Answer all calls, queries and handles customer & product complaints.
•Assisting our Metro director with all his needs especially with exhibitions, meetings and etc.
•Making sure that all confirmed PO and quotation were being entered properly and order acknowledgement will be send to customer for order confirmation.
•Relays customer requests into operational flow as per company process and brief.
•Follow up payments to the customer to avoid shipment delays.
•Basic knowledge in Oracle system.
•Advance user of MS Excel (vlookup, countif, mround, pivot table and etc.)MS Outlook and MS Word.
•Contributes to team effort by accomplishing related results as needed.

Make certain that all materials were shipped or received in our WH with proper documents. Manage the daily functions of the department logistics, controlling and handle suppliers and customers. Maximized profits by effectively negotiating carrier quotes. Responsible for material availability to support customer orders to meet customer order fulfillment. Ensured customer satisfaction by analyzing shipments and proactively identifying potential issues for resolution. Ensures that supplier/s delivery performances are consistent with company goals & expectations. Ensure that all aspects of a logistics team, such as shipping, warehousing and procurement, are working together to fill orders and deliver materials on a timely basis. Provide leadership in continuous efforts to reduce supplier lead times & increase suppliers’ responsiveness & flexibility in delivery. Initiated full forwards of shipments to minimize backlogs.

• Ensuring that all order sheets were being sent on time.
• Proficiency in F5p and F6p SAP version.
• Advance user of MS Excel (v lookup, countif, mround, pivot table and etc.) MS Outlook and MS Word.
• Coordination with CO regarding order changes and cancellation. Ensure that changes don’t affect the truck load of the orders and shipments. Coordinate with plant, supply planners and DP with any changes done with the orders.
• Coordinate with all source plant to ensure compliance of Revenue Recognition and monthly cut-off procedures in line with SAP (Shipment confirmation Booking on time).
• Maintain and carry forward / cancel previous open orders after agreeing the same with MDO CO/ OM or Distributor.
• Co-ordinates issues related to short/excess/damaged shipments with Logistic / plant team/ MDO and Distributor.
• Enhance productivity of Order Management by identifying simplification ideas and ensure timely implementation with Key User Support.
• Handles daily, weekly and monthly cycle reports which being sent to them daily through pivot table.

• Provides excellent Customer Service and indoor marketing, by offering our customers the top selling products.
• Assists the Commercial department manager to grow sales and profit through hands on leadership, trained staffs, motivation to have professional team, delivering company standards every day and managers with commercial acumen that control all aspects of the day to day business and ensure the daily, monthly and yearly targets are communicated to all staffs.
• Receives daily deliveries, display them and merchandise the items.
• Maintain high standards of Visual Merchandising and making sure to implement all merchandising as per the brand’s VM guidelines.
• Conduct daily walkthroughs to check presentation standards.
• Responsible in ordering newness in the department to ensure monthly target will achieve and to satisfy customers’ needs.
• Ensure all team members are product knowledge trained.
• Prepares daily activity sheet and weekly supervisors routines and monitoring the store to ensure all respective areas are being man especially our till banks.
• Looking after the cash floats SOD and EOD.
• Deal with customer complaints politely & efficiently with the aim of ensuring the issue is resolved to the customers’ satisfaction. Escalate to The CDM as appropriate
• Gives and provides bra measurements and alteration.
• Knowledgeable in Lingerie, Ladies, Beauty, Foods & Home, Kids wear and Menswear departments.
• Prepares Stock on hand reports, BTF level change and presents weekly top 10 of our department.
• Prepares daily, weekly and monthly reports.
• Other duties being assigned to me from time to time.

• Manage telephone calls, follow-ups schedules, and appointments in coordination with the office management.
• Organized files and maintain the confidentiality of documents.
• Open, sort and distribute incoming correspondence, including faxes and email
• Perform general clerical duties to include, but not limited to, bookkeeping, copying, faxing, mailing and filing.
• Responsible in collection of cheques through phone calls
• Responsible in preparation of invoices, receipt vouchers and payment vouchers.
• Receive and prepare cheques, which were given by different companies.
• Assist the accountant and PRO with their indoor works.
• Other duties being assigned to me from time to time