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Luigi Catindig, Technical support specialist II

Luigi Catindig

Technical support specialist II·Supportninja

Philippines

Bachelor's degree, Computer Technology

Work experience

Total years of experience: 5 years, 8 months

Technical support specialist II

April 2025 - Present

Supportninja

Quezon City, Philippines

April 2025 - Present

Company industry:
Business Process Outsourcing (BPO)

Technical support representative (Email Support and Voice Account)

November 2023 - October 2024

IBEX Cubao (Self Esteem Brands Account)

Quezon City, Philippines

November 2023 - October 2024

• Assisting customers through call and email
• Application support for Anytime Fitness app, door lock system support and cctv support

Company industry:
Business Process Outsourcing (BPO)

IT Desktop Engineer

January 2023 - April 2023

24-7 Intouch

Quezon City, Philippines

January 2023 - April 2023

Company industry:
Call Centers & Customer Care Outsourcing

Technical Support Representative lll

November 2020 - November 2021

Sutherland Shaw ( GoDaddy Productivity Account )

Mandaluyong City, Philippines

November 2020 - November 2021

• Assisting customers through call and ema.
• Web hosting and Microsoft 365 application support.
• Salesforce
and Microsoft 365 used tools

Company industry:
Business Process Outsourcing (BPO)

Technical Support Associate IT

January 2019 - January 2020

Concentrix Shaw (Intuit Quickbooks Desktop Support Account)

Mandaluyong City, Philippines

January 2019 - January 2020

• Assisting customers through call for there Intuit QuickBooks account.
• Application support.
• salesforce tool used

Company industry:
Accounting

Customer Service Representative/Technical Support Representative

January 2018 - January 2019

Sitel Pioneer(AT&T & Directv Protection Plan Account)

Mandaluyong City, Philippines

January 2018 - January 2019

• Assisting customers via phone
for there account
and subscription.
• Hardware troubleshooting
and customer service.
• Crm and CAP tools used

Company industry:
Business Process Outsourcing (BPO)

Education

Bulacan State University

January 2018

January 2018

Bachelor's degree, Computer Technology

Philippines

Doiia Candelaria Meneses Duque High School

March 2016

March 2016

High school or equivalent, Energy Engineering And Computer Technologies

Philippines

Skills

COMPUTER MAINTENANCE
Intermediate
COMPUTER MAINTENANCE
Intermediate
BASIC ACCOUNTING PRINCIPLES
Intermediate
BASIC ACCOUNTING PRINCIPLES
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DESKTOP SUPPORT
Intermediate
DESKTOP SUPPORT
Intermediate
HARDWARE TROUBLESHOOTING
Intermediate
HARDWARE TROUBLESHOOTING
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
MANUFACTURING ENGINEERING
Intermediate
MANUFACTURING ENGINEERING
Intermediate
SOFTWARE INSTALLATION
Intermediate
SOFTWARE INSTALLATION
Intermediate

Languages

English
Beginner
Filipino
Beginner

Training and Certifications

Certifications
PEOS
Personality Development.
Development of Games