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Luisa Hurtado, Hostess and Receptionist

Luisa Hurtado

Hostess and Receptionist·Hawkerboi Restaurant, EATX

United Arab Emirates

Bachelor's degree, Passenger Service Agent

Work experience

Total years of experience: 4 years, 5 months

Hostess and Receptionist

January 2025 - Present

Hawkerboi Restaurant, EATX

Dubai, United Arab Emirates

January 2025 - Present

• Delivered high-quality guest service in a premium dining environment, ensuring excellent customer
experience
• Managed reservations, guest seating, and VIP requests efficiently during peak hours
• Handled phone calls and email inquiries with professionalism and accuracy
• Coordinated with team members to ensure smooth restaurant operations and guest satisfaction
Company industry:
Hospitality & Accomodation

Hostess – First Class Experience (Airport VIP Service)

January 2023 - December 2024

El Dorado International Airport,

Bogota, Colombia

January 2023 - December 2024

• Provided premium customer service to first-class and VIP passengers in a high-pressure airport
environment
• Assisted passengers with check-in guidance, boarding processes, and special service requirements
• Ensured a seamless and comfortable travel experience aligned with VIP service standards protocols
Company industry:
Airlines

Passenger Service Agent

January 2022 - January 2023

El Dorado International Airport,

Bogota, Colombia

January 2022 - January 2023

• Supported daily airport operations and passenger flow management
• Assisted travelers with check-in, boarding gates, and general inquiries
• Provided guidance to passengers to ensure efficient and stress-free travel experience
• Developed strong customer service and problem-solving skills real-time operations
Company industry:
Airlines

Education

Academia de Aviación Internacional

January 2024

January 2024

Bachelor's degree, Passenger Service Agent

Colombia

SENA

January 2021

January 2021

Bachelor's degree, Tourism and Hotel Guidance

Colombia

Celestin Freinet School

January 2018

January 2018

Bachelor's degree, Bachelor Degree

Colombia

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FRONT OFFICE
Intermediate
FRONT OFFICE
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate

Languages

Spanish
Beginner
English
Beginner