Lujain Jarrah

• Led and supervised a team of over 70 members, ensuring optimal performance and productivity.
• Successfully increased team size by 18% within a three-month period, contributing to the departments growth and efficiency.
• Developed and maintained strong client relationships, ensuring high levels of customer satisfaction and retention.
• Analyzed operational data to identify trends and areas for improvement, implementing corrective actions that enhanced service quality.
• Led initiatives to enhance employee engagement and professional development, resulting in an increase in team productivity.
• Successfully passed the first annual audit of the account, ensuring compliance with industry standards and regulatory requirements, and establishing a benchmark for future audits.

• Leading and managing a team of customer service representatives.
• Monitoring customer service metrics.
• Managing workload and schedules.

• Ensured to provide top- notch support to customers through responding to customer inquiries via phone, email, or chat.
• Prepared training materials and held training sessions regarding critical topics.
• Top Achiever for two times in a row.

• Change Makers Project, Murakbon Project, YouthCouncil21 project
• Managed the information-gathering process to report performance quarterly and annually. -Wrote, edited, and distributed content.
• Prepared and translated material for proposals, and social platforms under Murakbouns Project in cooperation with RASED, US Embassy, Mercy Corps, and USAID.

• External and Logistics Vice President
• Marketing Team Leader
• Incoming Global Volunteer Team Member