Account Manager
Total years of experience :5 years, 9 Months
Riyadh
o Served as the main point of contact for small to medium accounts and
ensured customer engagement.
o Led kickoff calls with customers and drove discussion using a preset agenda.
o Engaged with customers to understand basic customer goals and metrics and
represented the voice of the customer internally.
o Processed data into systems per standard operation procedures and executes
straightforward transactional tasks.
o Partnered with peers to improve customer experience and business results.
o Provided value-added recommendations to enhance systems and programs or
resolve partner issues.
o Escalated issues promptly and appropriately.
o Communicated and collaborated effectively with peers and management.
o Gathered, analyzed, and shared data to influence business decisions.
o Exhibited expertise in the designated products.
o Identified and drived resolution of product bugs and high severity events.
o Possessed working knowledge of directly competitive products and key
differentiators with Amazon’s product.
o Contributed to defining product value propositions, advantages, and
limitations.
o Confidently described how the designated product is integrated with other
Amazon products available to the same customer base.
o Identified opportunities to improve designed Amazon products based on
customer feedback, data analysis, and feature gaps with competitive products.
o Engaged with accounts to identify incremental services or products.
o Audited account performance.
Souq.com
3 years 2 months
Riyadh
o Performed the on-boarding processes by preparing the offer letter, setting up
the background checks, enrollment requirements for Marketplace, and other
associated tasks.
o Demonstrated effective verbal and written communication that is clear, well-
organized, and demonstrates an understanding of audience needs.
o Through genuine communication, made each customer feel informed and
understood.
o An effective team player who contributed valuable ideas and feedback, and
can be counted on to meet commitments.
Riyadh
o Monitored phone calls & tickets to ensure representatives are following the
organization’s protocols.
o Maintained voice quality and product knowledge and ensured representatives
stick to their scripts.
o Guaranteed customer satisfaction as the result of the customer service
interaction.
o Identified the best way to evaluate performance in clarified terms that enables
the organization to recognize inefficiencies and increase its effectiveness.
Riyadh
o Provided excellent customer service.
o Oral and written communication, being professional and flexible.
o Managed stress, being driven and positive
o Resolved problems by clarifying the customer's complaint; determining the
cause of the problem.
o Selected and explained the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
courses: o Introduction to Marketing o Management, Business, and Society o Management Theory and Practice o Principles of Accounting and Finance o Analysis of Business Data o Emerging Digital Trends o Financial Analysis and Decision Making o Management and Leadership - Challenges and Practice o Management and Organisational Behaviour o Sales and Marketing in the Digital Age o Management, Business and Society o Project Management Operations
courses: Certified Business Professional Diploma o Customer Service o Sales o Leadership o Business and Communication o Business Ethics
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