Lumin Abdulkader

Manage day-to-day office administration, including documentation, filing, scheduling, and coordination with internal teams and external partners. • Oversee company document management, ensuring accurate record-keeping, timely renewals, and organized compliance files. • Coordinate facility, vendor, and maintenance requirements to ensure smooth office operations. • Provide executive and team support through meeting coordination, reports preparation, and follow-up on pending tasks. • Maintain and update company records and databases, ensuring accuracy, confidentiality, and audit readiness. • Assist with HR administrative tasks such as onboarding documentation, employee records, attendance, and leave updates using Zoho People. • Support government-related procedures—including visa processing, renewals, and EJARI coordination—by preparing documentation and ensuring timely submission. • Communicate professionally with government entities, business partners, and service providers to ensure smooth processing of company requirements. • Enhanced internal document tracking systems, improving workflow efficiency and overall office organization.

Managed daily office operations, documentation, scheduling, and internal coordination to
ensure smooth workflow.
Handled correspondence, prepared reports, maintained organized filing systems, and
supported management with administrative tasks.
Coordinated with clients, suppliers, and service providers to facilitate timely project and office
requirements.
Oversaw office supplies, facility needs, and basic IT support to maintain an efficient working
environment.

Provided technical support for Intel Security (McAfee) products via phone, email, and chat
Troubleshot antivirus, malware, network connectivity, and Windows OS-related issues
Guided customers through software installation, configuration, updates, and license activation
Resolved customer issues efficiently while maintaining high customer satisfaction (CSAT)
standards
Documented cases accurately in ticketing systems and followed escalation procedures when
required
Adhered to company policies, security protocols, and service level agreements (SLAs)

Gathered client requirements and prepared functional specifications
Managed digital marketing and company website development
Assisted with project sizing, resource estimates, and scope planning
Maintained client websites and trained clients on third-party software
Provided regular project status updates

PHP Developer