Lead Consultant (Project Management)
ITC Infotech Pvt Ltd
Total years of experience :18 years, 2 Months
Project Management Professional having 15+ years of IT industry experience in leading IT companies.
Proficient in Project/Program Management, Service Delivery, Enterprise PMO, Business Process Excellence.
Skillful to handle T&M, Fixed and Hybrid projects pertaining to Banking, Manufacturing & IT Consulting.
Provide financial and deliverable oversight for Senior Vice President, Service Management and Delivery on overall testing support services program on a $10+ M, 60+ FTE annual contract.
Meet Performance of projects as per Schedule, Quality, and Financials (analyze existing operations, proposing optimizations, implement plans to improve overall productivity, efficiency, & profitability of the engagement). Readiness planning across all reliant support teams onsite and remotely.
Manage a Portfolio of accounts to meet agreed revenue targets. Provide necessary input for building future alliances with relevant product vendors account Planning and Governance.
Create value and differentiated propositions/solutions in response to RFIs/RFPs. Assuring the client of commitment and driving the delivery process by working collaboratively with the Delivery Managers in the BU.
Led and develop relationships with clients and potential clients providing value added service, including filtering Client complains, managing conflicts and ensuring Quality and service norms.
Leadership strengths include Strategic Planning, Service Delivery Management, Operations Management, Stakeholder Management, Project Governance, Quality Assurance and Communications.
Adroit in managing Project/Service Management Operations, Finance Reporting - Revenue Projections, Budgeting, Data Analysis & Management, Purchasing & Contracts- Procurement Management, Resource Management, Timesheets Management (tools- Tenrox, Clarity, ERP, SharePoint, Microsoft EPM).
Meticulous handling all active/pipeline projects, capture key risks and issues with all dependencies and to drive the mitigation plan till closure with involvement of stakeholders.
Excellent communication and interpersonal skills, team player, facilitation & ability to interact with all levels of Management & Business Unit stakeholders.
Policy creation with implementation of policies, aiding in Hiring and Training process for onsite & offshore teams, formulating periodical reports, recommendations for technological changes, collect data about client response or complaints or satisfaction. Attend seminars to improve Service delivery process & procedures.
Disciplined, Dedicated & Determined at work. Honest, adherence to confidentiality & align with organization strategic goals.
Key result areas:
→ Analyzing existing system, identifying and defining project requirements, preparing impact analysis document and providing input to technical design team
→ Gathering requirements for the project, coordinating respective activities and executing Risks
→ Creating entity relationship diagrams as primary stage for developing data mapping document
→ Creating test cases for UAT and ensuring that the results are accurate and consistent with expectations
→ Establishing performance criteria with System Analyst (SA) and SMEs
→ Identifying sources of data with inputs from SA/SME and assisting technology teams with test planning, execution, verification and validation of functionalities and applications
→ Analyzing user data needs and resolving the same through automated repeatable process
→ Working closely with developers and variety of end users to ensure technical compatibility and user satisfaction
→ Ensuring Quality Assurance, Security framework, Company and Software standards for the project
→ Developing KPI Dashboards and Scorecards
→ Identifying issues and escalating appropriately
→ Managing weekly meetings to review project milestones and track outstanding issues
→ Gathering and documenting business rules & data interface requirements
→ Creating Use Case diagrams
→ Providing production support and ensuring that business rules and data transformation functionality matches specifications.
Key result areas:
→ The role serves to maximize the project’s revenues by creating data reporting and process solutions
→ Responsible for creating cross functional team reports, simplifying daily data mining, data input and decision making as well as completing data analysis projects
→ Developing reports using ITSM Tools and MS office products based on user defined or business case requirements
→ Supporting ad-hoc data collection and analysis projects
→ Supporting the delivery teams by providing the information and analysis they need to make better business decisions
→ Identifying and tracking key metrics
→ Working directly with internal clients to understand their business challenges and create efficient solutions through report development, business process change or training
→ Assisting the Executive Management Team with presentations, reports & information gathering
→ Reporting - Preparation and Analysis of Weekly, Monthly and Quarterly Reports. These reports contain data with relation to the Response and Resolution SLA’s for the SAIC teams supporting BP globally.
→ Change Management - Submitting Request for Change (RFCs) for Changes related to Applications, application instances and Databases. I am the “Liaison” between the requestor for Change and the Change Approvers. Approving Changes (in some cases) as and when needed.
→ Configuration Management - Adding/Updating/Changing details related to Application Instances in the Configuration Management Database (CMDB) upon receipt of such requests
Was part of the O2C (Order to cash) Process. The job involved Processing of Orders in Oracle Applications, together with active involvement in User Accessibility Testing (UAT) and trouble shooting in case of any issues with the applications. I was a part of the Global Team, which served customers from US, EMEA and APAC Regions.
• Masters in Business Administration (MBA) from Bangalore University in Finance & Marketing
• Bachelors of Commerce (B'Com) from Bangalore University in Accounting and Finance