Lushan Gunatilleke

Directing all credit and collection activities in the Gulf region in accordance with established policies, practices and procedures in a manner that will maximize sales while preserving the overall quality of accounts receivables by maximizing turnover and minimizing the risk of bad debts.

 Managing the customer credit risk assessment and assignment of credit terms and conditions,
monitor credit exposure and performance of trade customers in order to facilitate proactive
management of risks, and negotiate credit terms and conditions when customers are unable to
meet established guidelines.
 Enforce and ensure adherence to company credit policy and maintain all appropriate records
to meet internal and external audit requirements
 Resolve credit problems at complex levels and monitor the collection of past-due accounts
 Monitor and Manage receivable and collection activities of the Gulf region
 Ensuring the doubtful provisions are monitored and reduced in a timely manner
 Establish relationships with key customer personnel
 Develop and coach team members to be motivated and successful in demonstrating full
 knowledge on collection and business matters
 Manage the complete billing activity including: New & Renewal Business bills, Regular due bills
and adjustment bills/premium statements
 Manage the premium reporting, timely allocation and premium posting activity
 Manage the suspense account reconciliation & Premium Refund process
 Managing the sales commission pay outs of Broker/Agency channels

Banking Sales

 Build awareness among branch customers with special emphasis on flexibility, ease of operations, and security on the bank’s diversified range of products to meet client needs.
 Coordinate and enforce sales guidelines and standards across departments.
 Focus on generating sales ideas and content and meet those targets.
 Direct and coordinate activities of Sales Executive in the branch and oversee its smooth running, while adhering to the highest service quality and delivery standards.

Collection & Recovery

 Expertise in corporate and personal banking recoveries (secured & unsecured products).
 Drive towards augmenting recoveries ratio through strategic plan implementation and delivering change management initiatives on the Collections Unit.
 Monitor portfolio development and performance on monthly basis. Supervise project delinquency, loss rates, and other financial indicators and work on the same.
 Effective coordination with internal/external advisors, auditors and court experts.
 Knowledgeable with legal procedures against non-compliant clients.
 Excellent skills to classify and make provisions for bad debts as per bank policy as well as Central Bank regulations.

Compliance Management

 Ensuring the smooth operation of the Compliance unit of the Bank, compliance to all local regulatory requirements & guidelines, including Anti-Money laundering guidelines. The function also included compliance to foreign regulatory body directives on various sanctions and FATF guidelines.
 Handling routine issues on UAE Central Bank related queries and providing transactional guidance to business on such compliance matters.
 Review and sign-off of policies and procedures for the Bank.
 Responsible for being compliant with foreign regulatory bodies such as OFAC, FATF, EU, Bank of England
 Performing Compliance audits at Branches and other operating units to ensure compliance to local & foreign regulatory requirements

 Business development in the UAE market.
 Supervision and monitoring the performances of a team of three sales executives.
 Responsible for an overall monthly turnover of DHS.2, 500, 000
 Handling of sales inquiries, preparation of quotations and maintenance of client database.
 Conducting market surveys.
 Handling of New Hotel & Restaurant Projects.
 Coordination with foreign agencies such as Bauscher-Germany, Schott Zwiesel-Germany, Hutschenreuther-Germany, WMF-Germany, Hepp-Germany, Ercuis-France, Mongolfier-France, Raynaud-France, Panache-Australia, Narumi-Japan and Bagnidella Poretta-Italy.

 Promoting in Sri Lanka a range of pharmaceuticals manufactured by HOVID Pharmaceuticals, (Malaysia) and INTAS International, (India)

 Market research and competition analysis to retain the maximum market share.
 Business development in new markets.
 Account management of client such as Medical Practitioners, Hospitals, Private Medical Institutions and Social Service organizations in Colombo.
 Conduct in-depth demo and product training to sell product benefits.
 Developing sales strategies to maximize product share in client place.
 Supervision and monitoring of performance of a team of junior medical representatives.
 Supervision and monitoring the sales & delivery of a team of sales personnel.