Lynn Bassam

Managed a portfolio of key client accounts by overviewing tasks assigned tothe accounts & following up on a day-to-day basis
Led a team of account executives, providing guidance & support to optimizesales performance & foster a client-centric approach
Developed & implemented strategic account plans, identifying growthopportunities & executing cross-selling & upselling strategies
Collaborated with internal teams to ensure the successful implementation & delivery of services, effectively resolving any client issues or concerns
Advising on best practices/approaches & ensuring that strategies are being implemented & deadlines are set & respected
Assist the team in preparing & following the next steps with client accounts to ensure the best outcomes for clients
Attend photo/video shoots to make sure client briefs are being followed

Manage all digital media channels & activities Enhance the brand by creating local content for all social media channels (Posts, Stories, & Videos) to communicate ideas that captivate consumers Coordinate all fans/prospects inquiries received from the various channels to respective functions and ensure closing these cases within the company's followed practice Initiate special activities, campaigns & competitions online which leverage corporate & brand perception among target audience to ensure highest engagement & interaction rates Align all channels with the latest brands, latest news, offerings, reviews & updates at timely manner
Responsible for sponsorship proposals, activities & events Benchmark company's various online & SM channels among competitors in the region & local market Liaising with IT for website & mobile application improvements Supporting offline marketing activities by promoting them on social media or by being directly involved in the offline marketing process Organizing & supervising shoots & preparing visual material related to vehicles or other company activities related to customers such as product reviews & other outdoor activities Market research on influencers & other online figures that could benefit the company brands by creating the appropriate promotion Direct communication with Toyota Motor Corporation on local distributor digital needs & other visual materials required to enhance the promotion of vehicles & other CSR activities Direct communication with PR & offline media suppliers such as newspapers & magazines for the promotion of digital activities on the platforms

Understanding customer requirements & providing accurate recommendations, and insights of new products, features & options to tailor their needs Assisting customers through purchase of their vehicles from viewing & test drive to finance options & delivery Daily activity of phone prospecting & emails Following up & responding to Internet leads & customer questions on vehicle availability, price, & options Meet requirements for continued education training of products & processes via online & classroom courses Delivering first-class customer experience throughout the sales process Building lasting relationships with customers for future sales or referral

Building a rapport with customers to help identify their needs
Maintaining relationships with customers to achieve sales objectives, while negotiating & finalizing deals
Completing all paperwork & arranging for delivery & registration of vehicles
Managing handovers, providing necessary information & following up with the customer on a systematic basis
Daily prospecting calls
Following up with buyers to ensure referral business

Gathering financial data & documentation for customers Analyzing risk factors & approving or rejecting credit card request