Lynn El Smaili

• Supported full-cycle recruitment including job postings, CV screening, candidate
shortlisting, and interview coordination.
• Maintained recruitment trackers and reduced documentation processing delays by
ensuring timely follow-ups.
• Assisted in onboarding documentation and orientation processes, improving new hire
integration.
• Organized and updated 100+ employee personnel files (digital & physical) ensuring full
compliance with labor regulations.
• Managed HR databases, attendance records, leave tracking, and probation monitoring
with high accuracy.
• Prepared HR letters, employment certificates, reports, and internal documentation.
• Supported onboarding and offboarding procedures, ensuring smooth transition processes.
• Responded to employee HR inquiries and assisted in employee engagement activities.
• Coordinated internal training sessions and maintained structured training records.
• Assisted in updating HR policies to align with labor compliance requirements.
• Maintained strict confidentiality and ensured accurate handling of employee data.

• Led a team of 10+ staff members, consistently exceeding production and service goals.
• Conducted performance evaluations and delivered constructive feedback to improve team
performance and morale.
• Managed catering operations for high-profile events (Dubai Airshow, Formula 1, Royal
Wedding, Expo 2020).
• Oversaw staffing coordination, event setup, and operational logistics.
• Implemented and maintained food safety and sanitation compliance standards.
• Ensured high-quality customer service delivery in fast-paced, large-scale events.

• Exceeded sales targets by 150% through consultative selling and customer engagement
strategies.
• Built strong customer relationships through product knowledge and service excellence.
• Contributed to revenue growth using upselling and cross-selling techniques.

• Rotated across Front-of-House (Reception, Concierge), Back-of-House Operations,
Finance, and Event Management.
• Supported guest relations initiatives contributing to high customer satisfaction.
• Assisted with event coordination and operational workflow management.
• Gained exposure to cross-functional team collaboration and service excellence standards.