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Mostafa  Hamza, Manager Customer Relations

Mostafa Hamza

Manager Customer Relations·Al Mulla Automotive

Kuwait

Bachelor's degree, Islamic Studies

Work experience

Total years of experience: 26 years, 6 months

Manager Customer Relations

February 2020 - Present

Al Mulla Automotive

Al Kuwait, Kuwait

February 2020 - Present

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Customer Experience Manager

January 2016 - January 2020

Jaidah Group

Doha, Qatar

January 2016 - January 2020

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Customer Experience Supervisor

January 2008 - January 2016

Jaidah Group

Doha, Qatar

January 2008 - January 2016

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Front Office Supervisor

July 1999 - June 2007

Hilton International Hotels

Sharm el Sheikh, Egypt

July 1999 - June 2007

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

American Open University

July 2022

July 2022

Bachelor's degree, Islamic Studies

United States

Egypt

July 2005

July 2005

Bachelor's degree, Accounting and Administration

Egypt

Skills

creative thinking
Expert
creative thinking
Expert
Attention to Details
Expert
Attention to Details
Expert
Result Oriented
Expert
Result Oriented
Expert
Team Building
Expert
Team Building
Expert
Leadership
Expert
Leadership
Expert
creative thinking
Expert
creative thinking
Expert
Attention to Details
Expert
Attention to Details
Expert
Result Oriented
Expert
Result Oriented
Expert
Team Building
Expert
Team Building
Expert
Leadership
Expert
Leadership
Expert

Languages

English

Expert

Arabic

Native Speaker

Memberships

Tostamasters International

Member

January 2018

Training and Certifications

Certifications
ISO Leader Implementation
Jun 2017
CUSTOMER Experience from CX Academy
Nov 2022
COPC
Apr 2017

Training
Leadership - 6 Modules
General Motors
Jan 2016
Uplifting Your Service
Ron Kaufman
Jan 2018

Hobbies and interests

Reading, Swimming, Cycling