Customer Service Representative Sales
Majorel Saudi for Business and Services co.
Total years of experience :1 years, 11 Months
In the month of June, I got my first job here in Saudi Arabia in Majorel Saudi for Business and services company in the role of Customer service Agent. The company Majorel has a fabulous sum of worth 1.75 billion EUR Revenue in 2021. The Customer service representative responsibility is to interact with customers to handle complaints, process orders, and give information about an Organization's services and products.
VSAT Network Operations Centre (NOC) Engineer at CMPAK Zong
I worked as VSAT Network Operations Centre Engineer at Zong-HQ/CMPak, now I am able to oversee
telecommunication networks and computer systems. I have excellent troubleshooting skills, knowledge
of server hardware systems including HP systems, good written and verbal communication skills, and
the ability to work well under pressure. I was mainly responsible for fault management, diagnosing and
troubleshooting network errors, responding to network issues, and monitoring the performance and
capacity of computer systems using ZTE: NetNumen, NetNumen U31 (2G, 3G and 4G)
• Configuration under particular BSCs changing/ adding radio parameters of BTS sites to
improve the service quality according to the radio Network Engineering plan by OMCR.
• Maintaining daily reports and execution of work orders activities.
• Responsibilities for the maintenance of all K-NET VSAT installation
• Responsibilities for the maintenance of all K-NET internet connection links.
• The abilities to set-up complete uplink equipment for program transmission via satellite
• Satellite TV installation BTS set-up including antenna installation (wifi)
I have done different projects during my studies. I'll describe a few of them like: AC to DC converter in the second semester, different projects in cisco packet tracer like connetion of two different Departments by TRUNK connection, and lastly in the final year project that i have done was Edge detection using Machine Learning Techniques. I Built a model and fit the dataset of about 40k pictures of walls, I split the datset into three parts training, testing, and validation. I have successfully trained a model using a CNN (Convolutional Neural Network) model that gave us 98.9 accuracy on the custom pictures. The whole work, I did using Python coding and have done on Goolge Colab. Further more After my graduation I did Internship in PTCL (Pakistan Telecommunication Company Limited) and did two online couses in Artificial Intelligence and Data Science. I was rewarded certificates by the company PTCL and Pakistan Professional Training Program. At the end, I also taught to students in the school for almost a year at the same time.
