Teller
Commercial International Bank
Total years of experience :14 years, 4 Months
•Ensure the correct receipt / payment of cash and accurately credit /debit the customers account and acknowledge the receipt to the customers.
•Provide any other service as directed to support the overall banking operations of the Branch.
•Take interest to cross sell or referral for Bank's products and services to support the achievement of Bank's targets
•Maintain and improve customer queue time for teller services monitored through Que-matic Productivity Report - less than 5 minutes
•Check the postings carried out by the other Teller against the day's transactions' journal and sign on the report.
•Ensure strict adherence to laid down procedures to avoid delay, errors, irregularities and risks to improve service standards on continuous basis to support the Bank's quality initiatives and to improve customer satisfaction
***Operational Functions:
*Ensure efficient management of the replenishment process of on-site & out-side ATMs as well as cash reconciliation and report any malfunctions for repairs and maintenance.
* Ensure efficient management of cash transfer between the Br and the cenrtal vault/ other Branches.
*Ensure that all counter Cash/operations transactions are accurately handled.
*Introduce and promote alternate channels to customers to reduce traffic in branches as well as meeting the bank standard offloading rate.
* Prepare the necessary data needed by branches operations support unit for internal/external reporting.
* Ensure that there is no returned cases from central operations team due to any discrepancies.
*** Managerial Functions:
* Review the performance of the branches operational staff to determine strengths and weaknesses and ensures provision of adequate training and development prog. To enhance thier capabilities enabling them to perform all the required set standards.
*Ensures that all controls are followed and implemented as per the bank SOPs and compliance regulations.
*** Reporting :
* Be attentive to any possible frauds and risks and provide customers feedback.
* Escalates the unsolved customer complaints to the Ops, BH or AOM for thier input.
*** People Management:
* Sets priorities to subordinates, distribute workload, set time frame for implementaion and follow up performance.
* Transfers knowledge, guidance and act as role model for new hires staff and subordinates and create second line managers.
- Performs any additional related tasks as assigned.
Ensure the correct receipt of cash
ensure the accuracy of inventory
Take interest to cross sell or referral for company products and services to support the achievement of company targets