Key Account Manager and Sales Executive
One Global
Total years of experience :9 years, 4 Months
Identify, develop, qualify and close new leads and business opportunities
•- Manage relationship at senior levels in the customer organization to maximize potential future business.
•-Responsible for accurate and timely daily, weekly and monthly sales forecasting.
•-Responsible for customer satisfaction issues, and provide market information about customers future needs.
•-Involve activities relating to Marketing, Sales, Development &
Oooredoo Virtual Store - Handling all the VS CMS, all data entry, packages, pictures, descriptions, colors, numbers and devices names and their inventory, checking the customers transactions and handle it in Ooredoo RAS System by create their transaction in the ooredoo system, checking the documents provided by ooredoo and their latest offers and update them and check exactly which plan for this package, checking our inventory.
Inform the IT with any issue in the cms and application.
*Handle the remedy in zain citrix system and handle the remedy papers for viva
*pin errors : - double check the error then Replace customers error pins
- Send email to the provider
- Follow up
- Excel the pin error, our replacement and provider replacement
*- Monitor system behavior
- Monitor Stock balance
- Add Balance
- Service Status
-Monitor success transactions and if there is a suspect customer or duplicate track id
- Excelling the system downtime which happened and the reason of it
- Discuss and suggests the push notifications and greetings texts
- Analysis the transactions to check the fraud suspicious
Call Center Agent :
They had trading section and they had advertisements in the papers for their summer products, so they need a one person to answer the incoming calls and give the details about the product
Supervising everything in the academy new branch ( Platinium club )
- Check everything if it’s okay or not with the kids, their parents, the coaches and the club.
- Sending daily reports to the manageme
Selling and promoting Bank Credit Cards
- Reporting to the management
- Double check for the required legal papers