Administrative / Training Specialist
Training Institute / Direct English
Total years of experience :20 years, 3 Months
Training Specialist / Trainer May 2012 - Present
Training Institute / Direct English
4/F, Bldg. 683, Road 2811, Block 428, Seef District
Manama, Bahrain
• Assigned to head the Operations of an English Centre, a UK branch under THD.
• Monitors the day-to-day operation of the Centre.
• Directly reports to Managing Director and Chief Executive Officer
• Manages all documentations and administrative tasks
• Prepares Minutes of the Meetings and drafts mails, e-mails, memos for the Managers
• Prepares training schedules, rooms and coordinates with trainers regarding their assigned classes
• Handles and monitors training programs.
• Coordinates with trainers and trainees to ensure smooth training process.
• Organizes all pertinent materials needed for the training.
• Prepares and/or updates training materials.
• Monitor teachers attendance and prepare payment report
• Prepares and requests supplies for purchase
• Improved the training process to ensure that all are in line with the National Authority of
Qualifications and Quality for Education and Training (NAQQAET)
• Created and improved training forms, reports that are sent to clients and other documentations to ensure that they are according to the NAQQAET standard
• Created student database that stores student information and help monitor their progress
• Spearheaded briefings and trainings for all staff (old and new) on the training processes, QA
requirements, client coordination, product training, etc.
• Assisted the Training Manager in the course delivery planning, marketing planning, and monitoring.
• Contributed in the preparation for the NAQQAET evaluation that resulted to getting Grade 2 (Grade
1 as highest standard)
• Approved Trainer for English and Communication Skills by the Ministry of Labour Directorate of
Training Institute Affairs - Kingdom of Bahrain.
• Runs English training for different clients
• Assisted the Operations Manager in overseeing 30+ ESL teachers.
• Worked with the OM in planning, communication and implementation of all projects, and handling of day-to-day operations.
• Assigned to monitor the teachers’ classes and concerns and to give timely feedback.
• Assisted the OM in preparing and/or proofreading reports, requests and correspondences.
• Amended the Company Manual with the supervision of the OM as dictated by the Philippine Labor law.
• Assigned as Quality Assurance Specialist to evaluate and ensure the quality of the staffs’ teaching.
• Designed and developed QA evaluation forms and QA evaluation policies and penalties.
• Conducted Monthly QA evaluation of all teachers and assisted the OM in other assessments concerning the teachers’ performances for regularization, benefits and other purposes.
• Spearheaded and prepared materials for Grammar, Accent and Teaching skills Trainings.
• Assigned in-charge of the Training Department and handled trainings for newly hired teachers of our Cebu branch for few months.
• Assigned in-charge of the Finance Department for few months.
• Handled payroll, budget requests, financial reports, coordination with banks, preparation of requisition slips; preparation and payment of employees’ contributions and other financial obligations.
• Taught English communication skills to Korean students for all levels, including grammar, accent, etc.
• Taught English communication skills, TOEIC and Business English to professionals from top companies in South Korea.
• Prepared daily reports for students.
• Led and monitored ESL Teachers assigned under me.
• Prepared monthly evaluations and recommendations of members.
• Conducted accent, grammar and other skills training to the group.
• Assigned to conduct Leadership, Grammar and Accent Training in our E-LAMP Cebu branch’s Team Coaches, Group Leaders and teachers.
• Taught English communication skills to Korean students for all levels, including grammar, accent, etc.
• Taught English communication skills, TOEIC and Business English to professionals from top companies in South Korea such as Samsung, LG, DSME, etc.
• Prepared daily reports for students.
• Evaluated the students' performance monthly.
• Supervised the Training Department.
• Oversaw seven trainers handling all the different accounts’ product trainings and soft skills training programs as well.
• Handled all the planning and scheduling of trainings that include coordination with operations on their need for new agents, and with the HR Department on the recruitment matters.
• Designed and conducted Training Needs Analysis.
• Coordinated closely with Operations Heads to help them with their Training needs to improve the Quality and Statistical performances of Customer Interaction Specialists.
• Coordinated with the clients and different departments concerning Training matters.
• Prepared all the reports related to all the activities of the department.
• Initiated developments on the Training materials, training outlines, and trainees’ evaluation method.
• Spearheaded Training programs and other initiatives that helped improve not just trainees’ performances but existing agents as well.
• Prepared the evaluation of the trainers’ performances and their recommendations as well.
• Conducted interviews and assessments of applicants for Training Specialist position.
• Conducted final interviews of Customer Interactions Specialist applicants.
• Prepared the entire department’s budget & other requests such as Training Room assignments, office materials, correspondences, etc.
• Handled Soft Skills as well as Product Training for newly hired Customer Interaction Specialist.
• Run Soft Skills and Accent Training for International Accounts.
• Performed evaluation of trainees to ensure that they are fit for the position
• Conducted Final interview for Customer Interaction Specialist applicants.
• Initiated changes and improvements on the training materials along with the other Training Specialists.
• Handled calls of Telecommunication subscribers who are making inquiries over the hotline.
• Answered inquiries and complaints regarding cell phone and network concerns.
• Prepared reports that will be forwarded for investigation and feedback.
• Trained and assigned to different accounts.
• Co-hosted the daily news and public affairs program.
• Gathered and prepared news reports.
• Conceptualized daily topics and researched information for different segments.