Secretary / Office Admin
Jeep Center Sales Inc.
Total years of experience :4 years, 8 Months
• Entered new hire information and recorded termination, processed employee changes and updates.
• Handled employees' concerns and helped the management to address employees' issues.
• Assisted managers in determining training needs and finding the best solutions to meet those needs.
• Handled customers' concern with billing issues, processed changes, and cancellations of policy.
• Handled different characters and attitude of clients in a gentle manner to avoid misunderstanding and miscommunication.
• Communicated via phone and email to confirm deliveries and respond to inquiries. Answered incoming calls, processed requests, and relayed messages to appropriate personnel.
• Ensures the desired output needed by the store daily performance. Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
• Established and maintained open, collaborative relationships with co-workers.
Answering phone calls and redirect them when necessary
Managing the daily/weekly/monthly agenda and arrange new meetings and appointments
Preparing and disseminating correspondence, memos and forms
File and update contact information of employees, customers, suppliers and external partners
Support and facilitate the completion of regular reports
Develop and maintain a filing system
Make travel arrangements
Document expenses and hand in reports
Salutatorian - Elementary With Honor - Junior High With honor - Senior High Dean's Lister - College