Receptionist/Patient Administrator
mediclinic City Hospital
Total years of experience :13 years, 6 Months
• Provide the patient hospital and doctor’s information and profile
• Booking of Appointments
• To handle the communication both emails and telephone
• Blocking and Opening Physicians Calendar
• Registration of new patient and old patient, confirmation of appointment
• Perform insurance verification and preparation of claim forms
• To ensure that financial liabilities is properly discuss and understood by the patient
• Coordinates directly with the nurses and certified nursing assistants
• Billing
• Responsible for accepting External/Internal referral and transferring patients to other MCME Clinic concerning Physiotherapy Referral
• Sending new request of approval to insurance company
• Perform re-approval request of expired approved procedure to insurance company on daily basis
• Responsible for reconfirmation of patients appointment thru sms system and telephone call
• Provide monthly statistic report for Rehabilitation Dept
• Provide Cost Estimate to patient
• To provide the Front Office Manager relevant information as received from patient to facilitate monitoring of hospital performance.
• To generate Daily Taking Report and deposit cash and credit card taking to the Finance Dept. at the end of each shift
• To coordinate and provide patients query
• To politely brief the patient of his/her rights and responsibilities as a hospital patient
• Coordination of patient activities to ensure smooth induction into the hospital system
• Responsible for time management of the patient as mentioned in the standard operating procedure
• Admission of patient prepare all necessary documents needed before admitting the patient, insurance verification and approval request
• Liaising with guest and patient relationship, ensuring proper customer service and care
• Scheduling, Confirming and Logging In and Out patients for doctors of various departments.
• Skilled in customer service and telephone operations, handle customer inquiries, complaints and phone presentation in a professional manner
• Assisting the insurance patients and organizing the required claim forms ( outpatient / inpatient ) and getting them filled by the patients from time to time commenting on the services of the hospital, being responsible also for sending them acknowledgement for same providing with appropriate action taken by the management on the issues raised
• Provide a high level of customer service at all times; project and maintain a positive image
• Preparation of the feedback forms (inpatient and outpatient) and getting them filled by the patients from time to time commenting on the services of the hospital, being responsible also for sending them acknowledgement for the same providing with appropriate action taken by the management on the issues raised.
• Provide a high level of customer service at all times; project and maintain a positive image
• Provide information to and answer inquiries from staff
• Prepare mail courier delivery as requested
• Make copies of correspondence or printed material; may send faxes as well
• Performed general office works
• Prepares request for quotation and local purchased orders
• Purchase supplies and other materials and handles follow up to supplier
• Ensure that adequate office supplies are available
• Provide customer detailed information about the products
• Kept inventory records of incoming and outgoing of stocks
• Prepare and records all receipts
• Posting daily transaction
• Monitoring all sales transaction and securing the contract will at placed
• Give enough information to the client regarding the problems encounter in the transaction if ever
• Generating quotations, clarifying, follow up with the customers for order placement
• Meeting delivery deadlines for services and refurbishment and orders; payments collection; timely entry of time sheets of service staff; setting targets in consultation with service manager
• Ensure product availability, place customized orders; follow up on the delivery schedules and resolve any pricing issues involved
• Follow-up on quotations sent; processing orders; purchase order; order logistics for the orders placed; invoicing; follow-up of receivables; claims