Teresa Helera, customer service and ticketing officer

Teresa Helera

customer service and ticketing officer

roads and transport authority dubai

Location
United Arab Emirates - Dubai
Education
Diploma, Certificate in Food and Beverages
Experience
18 years, 2 Months

Share My Profile

Block User


Work Experience

Total years of experience :18 years, 2 Months

customer service and ticketing officer at roads and transport authority dubai
  • United Arab Emirates - Dubai
  • My current job since October 2016

Assisting passenger and customer by giving proper information of marine transportation services and selling tickets accordingly.

Production Assistant at Procter & Gamble Manufacturing Company
  • Philippines
  • April 2015 to September 2015

- Production Assistant - PROCTER & GAMBLE MANUFACTURING COMPANY, Light Industry And Science Park, Cabuyao Laguna, Philippines, April 2015 - September 2015 (Contractual)

Company Profile: An American multinational consumer goods company that has variety of brands manufactured millions pf products to sell worldwide.The company moved into different countries, both in terms of manufacturing and product sales. One of those countries is Philippines and gathered volume of workers to produce and bundles of products to deliver Supermarkets nationwide.

Responsibilities
• Bundling and packaging of promotional products of Procter & Gamble Company with quality services.
• Produce maximum output to place the required volume of order of the supermarkets nationwide.
• Contributes ideas for the implementation of good quality service and develop priorities along operation.
• Oversee the output of the lines to ensure that target volume is hit on time of day to day opeaion.
• To maintain the good management-employee relationship in order to have a positive output

Cashier cum Office clerk at VCM Accounting Office
  • Philippines
  • March 2011 to April 2012

- Cashier cum Office clerk - VCM ACCOUNTING & BUSINESS CONSULTATION OFFICE, Leuterio Drive Pinamalayan Or. Mindoro Philippines, March 2011 - April 2012

Company Profile: An accounting firm and business consultation office that gives a client an idea and advice on how to start the business in proper way. The company handles hundreds of clients and giving those good quality services is the vision and satisfaction is set to be implementing upon the employee to uphold more clients. The company is leading to provide taxation services that allow clients free from worrying on paying taxes in the municipal governments while they are busy in their businesses.


Responsibilities:
• Accepting all collected payments from clients. Responsible for the remittances through bank.
• Handles cashier position and prepare everyday cash flow reports.
• Act as a disbursing officer for all outgoing expenses needed in the office
• Preparing all income tax return of assigned clients. Performs other task.
• To keep all files and documents well secured.

Sales Coordinator at Dexterton Corporation
  • Philippines
  • October 2008 to October 2009

- Sales Coordinator - DEXTERTON CORPORATION, 157 Sgt. E Rivera St. Brgy. Manresa Quezon City Philippines October 2008 - October 2009

Company Profile: The Company is premiere source for top quality building materials in the Philippines. Homebuilders will find prestigious brand names such as Hansa, Gessi, Artemide, Blanco, Inda, Marazzi, Kartell and etc.And since we order every new item from our suppliers as soon as they come out, we are always on top of the latest products and trends around the world. In fact, we have a collection and selection of products that can be considered as one of the best in Asia. Architects and interior designers can have more creativity and originality to their designs and projects from the vast array of choices, colors, and finishes of the products that we carry.

Responsibilities:
• To produce sales as everyday task on day to day operation.
• With good knowledge about the products.
• To assist clients and offer products according to their needs in well manner and positive attitude.
• Understanding the needs and wants of each and every clients.
• Accept and process payments from all regular and walk in customers in cash or credit card.
• Bagged products for customers.
• Reply promptly to customer’s questions to ensure their satisfaction and have them well entertained.
• Answer phone inquiries regarding day to day newspaper adds.
• Report sales accurately.

Sales Lady in Cafeteria at DEANS INTERNATIONAL SCHOOL
  • United Arab Emirates - Dubai
  • February 2008 to June 2008

-Sales Attendant (Cafeteria) -DEANS INTERNATIONAL SCHOOL, Alqouz Dubai, United Arab Emirates, February 2008 - June 2008

Company Profile: International school based in Alqouz Dubai United Arab Emirates.

Responsibilities:
• Provide good quality sales service to all students and teachers.
• To make sure that every food deliveries are in good condition.
• To ensure the proper sanitation and cleanliness of the cafeteria.
• Prepare everyday reports and address directly to Deans Office

production operator at Integrated Microelectronics Incorporated
  • Philippines
  • September 2000 to February 2008

Production Operator INTEGRATED MICROELECTRONICS INCORPORATED -IMI Special Export Processing Zone, Laguna Techno Park, Binan Laguna Philippines November 2000 - February 2008

Company Profile: Electronics Manufacturing and Japanese Industry that produce optical disc drive of computers. The company has thousands of production workers including managerial down to cleaning services position. It has variety of models producing drives to export in different country specially Japan and Korea. The company also has a branch in the province of China. Selected workers allow having training all the way to Japan to provide and maintain good quality products. The company stands still up to present.

Responsibilities:
• Operator to produce optical disc drive of computers based on production plan.
• Line assembler, Testing process operator and Final visual inspector.
• Reliever to replace the operators who are on leave or absent on the day of operation.
• Material handler that supports every line needed in the process of assembling units.
• To ensure quality and quantity products are met on time for everyday shipment.
• Making reports and inventory from time to time of the operation.

Education

Diploma, Certificate in Food and Beverages
  • at Alternative Learning System (TESDA)
  • March 2014
Diploma, Bread and Pastry Production
  • at San Pedro Manpower Development Institute
  • July 2012
Diploma, computer science
  • at ST. JUDE COLLEGE of MANILA
  • March 2000

Specialties & Skills

Overtime
Production
Pressure
Science
SKILLS: Ability to work under pressure. Good customer communication. Can handle customers rejections

Languages

English
Beginner

Training and Certifications

Food and Beverages Services (Training)
Training Institute:
Alternative Learning System
Date Attended:
March 2014
Beauty care Services (Training)
Training Institute:
Alternative Learning System
Date Attended:
April 2014
Bread and Pastry Production (Training)
Training Institute:
San Pedro Manpower Development Institute
Date Attended:
July 2012

Hobbies

  • walking and playing badminton