Logistics/ Customer Service Manager (EMEA Region)
NorthStar Battery
Total years of experience :18 years, 5 Months
• Coordinates with customers, suppliers and Sales Managers involved ensuring smooth processing of shipments and orders.
• Prepares shipping documents as per the customer’s requirements.
• Communicates with forwarders for quotations and gives shipping instructions based on the customer’s requirements.
• Monitors and ensures that both outgoing and incoming shipments are delivered/ received on time with complete and correct documentation.
• Coordinates and provides necessary information to concerned Sales Manager with regards to shipments’ status and requirements.
• Liases with customers and customers' agents regarding the all information related to deliveries
Sales and Procurement
• Reports to the Sales/ Purchasing Coordinator and communicates with the suppliers with regards to prices, availability, terms of deliveries, payments, and any other tasks that may be required.
• Prepares Purchase Order and provides all other information to suppliers related to shipping requirements and documentations, as per Dubai Customs rules and regulations, or customers requirements, if direct shipment.
• Monitors and co-ordinates deliveries of the cargo with suppliers for local, import or direct shipments and ensures that the goods are delivered to desired port on time.
• Coordinates with suppliers to resolve missed deliveries or short shipments.
• Submits reports for all pending purchase order status to Finance Manager when necessary and do other tasks that may be advised to do so.
• Keeps and maintains a complete record of all orders including all other documents related to incoming products for monitoring purposes.
• Coordinates and provides necessary information to concerned Sales Person, logistics team and accounts department with regards to incoming shipments’ status and requirements.
• Ensures payments for purchased products are done through smooth coordination with accounts department with regards to any payment terms, including letter of credit (LC).
• Assists Sales/Purchasing Coordinator in maintaining stock control, monitoring the sales and product movement. Assists the Sales Persons by providing necessary information that may be required, and any other tasks that may be asked to do so.
Imports for Land, Sea, Trans-shipment and sea to air
• Communicates with suppliers to provide shipment schedule, copies of shipping documents for checking, and all other information required for importing.
• Ensures that details in all shipping documents are correct and accurate as per the requirement of the customer, if direct shipment, and as per Customs requirement.
• Coordinates with suppliers if there are any claims/insurance claims of defects or shortage of the cargo shipment
• Monitors incoming shipments and makes certain that all documents and requirements are available before arrival of the vessel.
Administrative Duties
• Assists the managing director in day to day tasks and arranges appointments as required
• Responsible for the day to day general administration of the company, directly reporting to the Managing Director and supporting the staff.
• Orders office equipment, materials, office supplies and monitors inventory.
• Assists with employees’ travel needs (to include airline booking requirement and visa processing)
• Obtain visas from other Embassies in UAE for staff members for their business travel.
• Acts as main point of contact for visitors and callers, including reception duties.
• Maintains confidentiality and security of company and employee documents at all times
• Assists in recruitment and training of new employees as required.
• Renews, updates and maintains all employees residence visa, labour cards, and labour contracts in a timely manner to ensure that company’s records are up-to-date.
• Responds to staff queries on Visa/ Labour/ Passport related matters.
• Renews, updates and maintains the trade license and other government certificates of all company’s legal entities in the UAE to ensure that the documents are up-to-date.
• Renews and maintains all company’s leases in the UAE before its expiry.
• Resolves customer problems & complaints to ensure customer satisfaction.
• Provides exceptional customer service by developing good working relationships with the customers.
• Attends to clients' inquiries and requirements by phone or email
Logistics Duties
• Prepares documents required for shipments (import and export)
• Coordinates with suppliers and clients regarding product deliveries
• Tracks shipments from pickup through delivery so that accurate, up-to-date information can be provided regarding any shipment. Provides reports to internal and external customers as required.
• Negotiates with transportation providers to obtain best rates and service
• Prepares and updates monthly logistics schedule to assure deliveries to destinations.
• Works closely with providers to assure efficient and effective execution of defined processes and goods transportation.
Marketing/Graphic-Web Design Duties
• Keeps and updates mailing list for newsletters and product campaigns
• Creates email campaigns, print ads and brochures for products or services.
• Creates and updates website for the company as necessary.
• Tracks site visits and online campaigns through Google Analytics.
• Creates and maintains online campaigns through Google Adwords and Email Marketer Software.
Administration Department
• Attends board meetings as a resource and for informational purposes.
• Assists Department Heads in employee hiring and manpower pooling through advertisement, job posting, etc.
• Conducts induction of newly hired teachers/employees relative to school’s policies.
• Conducts exit interview to resigning teachers/employees.
• Develops and maintains program and facilities calendar for early childhood education.
• Cooperates with the administration by performing any other duties when asked to do so.
Faculty Department
• Plans and conducts activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.
• Develops and trains a pool of competent substitute teachers to ensure continuity of program.
• Reviews and selects curriculum and educational tools for early childhood education program.
• Serves as lead teacher for one class and model appropriate teaching techniques.
• Administers the work of the early childhood education by encouraging teamwork and mutual support, and by providing leadership and nurture to staff members who work in the department.
• Provides a variety of materials and resources for children to explore, manipulate and use both in learning activities and in imaginative play.
• Establishes and enforces rules for behavior, and procedures for maintaining order.
• Observes and evaluates children's performance, behavior, social development, and physical health.
• Teaches proper eating habits, personal hygiene and social skills.
• Adapts teaching methods and instructional materials to meet students' varying needs and interests.
• Establishes clear objectives for all lessons, units, and projects, and communicate those objectives to children.
• Maintains accurate and complete student records as required by laws, district policies, and administrative regulations.
B. Sc. PSYCHOLOGY University of Lyceum of the Philippines Manila, Philippines 2001-2005
