Property Consultant
SAKR real estate
Total years of experience :16 years, 5 Months
• Set up meetings with potential clients and present SRE portfolio
• Coordinate with Sales Manager and identify sales targets and goals
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made
• Create daily individual reports with sales and financial data and present to Sales Manager
• Work hard towards consistently achieving and exceeding sales targets to ensure accomplishment of the overall company’s target
• Actively prospect and acquire new customers/clients
• Produce innovative ideas to generate sales
• Develop and increase business by following up on potential leads with face to face presentation and meetings with clients and providing them the highest customer service
• Have knowledge of market prices, competitors offer and changes in customer’s buying habits
• Answer clients' questions regarding construction work, financing, maintenance, repairs and appraisals
• Prepare and submit a variety of status reports, activity, closings, follow up, and adherence to goals for corporate sales review and revenue update
• Activate all allocated leads through the CRM and report potential sales and closures to Sales Manager
• Coordinate with Sales support for appointments
• Collaborate with team members to achieve better results
• Work on achieving the KPIs set by the department manager
• Gather feedback from customers or prospects and share with the Sales Manager and Marketing
• Perform any additional task requested by the manager .
• Researching potential investment opportunities
• Analyzing opportunities and risks inherent in specific sectors and markets
• Creating and presenting Investment Committee materials.
• Passion for investing.
• Creation of valuation analysis, including creation of complex financial models
• Communicating clearly so that clients understand the information you’re presenting and their options
• Negotiating effectively in order to work out potential problems that would cause a deal to collapse
• Exhibiting math aptitude to handle and explain financial situations.
• Convincing prospective clients that your agency is the right one to handle their sale and agree the terms
• Arranging advertising to promote the property
• Sending out details of new properties on the market to people on your database
• Making appointments and showing buyers around a property
• Finding buyers in a position to proceed with purchase and willing to pay an acceptable price
• Referring buyers to mortgage arrangers for quotations and advice
• Sales Volume: Achieve and maintain the Company prescribed sales standards for his/her area of operation, which improves and maintains company and brand image and prestige
• Business Objectives: Achieve or exceed the allocated sales target
• Customer Satisfaction: Achieve or exceed CSI objectives, thereby ensuring maximum customer satisfaction and repeat sales
• Company Sales and Prospecting Systems: Adhere to company sales and prospecting systems. Achieve or exceed the target on number of prospects logged which ensures achievement of Company's business objectives and a larger customer/prospect base
• Cash and Credit Control: Ensure that Company procedures are adhered to while handling cash and credit customers. This ensures safety of cash and minimal chances of any loss
• Improvement and Upgrading: Constantly improve and update knowledge, especially product range, features, general automotive industry, new features and their benefits, technical developments, market trends, selling techniques and customer handling skills which in-turn enhance performance considerably
Meeting customers, giving mortgage advice and selling mortgages and related ancillary products to them. Providing an excellent customer focused service by identifying a homebuyers needs, then advising them on relevant mortgage products either face to face via email or the phone.
• Correctly advising customers on the right mortgage products for them.
• Comprehensively searching the entire financial market and finding the most suitable mortgage products clients wishing to sell their home or remortgage.
• Fact finding, researching references and doing to checks to verify a clients financial background and circumstances.
• Visiting clients at their place of work or their home.
• Advising and building strong relations with both new and existing clients.
• Tailoring mortgage packages to fit the individual requirements of homebuyers.
• Utilizing warm and cold leads and developing them into mortgage sales.
• In-depth knowledge of real estate market trends and buyer's psychology
• Ability to communicate and persuade clients from different cultural and financial backgrounds while adhering to professional ethics
• Skilled in using the latest tools and computer applications used in a business setting for communication, research, reporting, and database management
• Can easily face the most challenging and intriguing situations with relative ease and achieve desired results in the assigned deadline
• Ability to develop and maintain cordial relations with coworkers and clients
• Passionate to outperform and deliver perfection on a consistent basis
• Answer calls and e-mails and provide details of the available properties for sale/lease
• Accompany visitors to the site and explain the specifications of the property
• Consulted clients and helped them choose the best option from the available alternatives according to their requirements and budget
• Ensure that all agents are handling all type of Service center activities within SLA. (Inbound calls, outbound calls, online banking, emails, website e-mails and chats).
• Capable of coordinating agent’s availability on line to receive required number of calls, schedule their breaks and to answer their enquiries whenever required.
• Prepare and monitor agents annual leave schedule.
• Ability to receive inbound calls to assist and maintaining the SLA whenever required.
• Handle difficult calls in accurate manner and provide the appropriate solutions.
• Ensure that all complaints and requests received at the service center are handled and closed within the agreed SLA.
• Can Set team target with Service Center Manager and relevant department
• Ensure quality referrals are provided for branches, sales teams and concerned departments to effectively run tele sales campaigns & service quality calling exercises.
• Have excellent background about banking systems.
• Perform accurate approvals for different day to day transactions within the service center.
• Able to be the first line trouble shooter and coordinator of all activities related to HR, IT and Premises (service center projects).
• Provide the Service Center Management with daily, monthly and yearly agent’s performance
• Participate in coaching and developing the agent’s performance in coordination with QA Team and Trainer.
• Conduct frequent call check up to ensure that agents are up to date with all required information.
• Capable of monitoring agent’s performance through online observation, buddy (side to side) training and calls monitoring.
• Maintain a professional and friendly work environment by encouraging team spirit and mutual co-operation.
• Conduct periodic team meeting and share the results with the service center management.
• Actively participate in providing ideas to improve the products, policy and procedures and work environment using proper resources.
• Ensure systems and equipment’s used by Service Centre are functioning properly.
• Ability to report any break-downs immediately to the manager and concerned team.
• Be on call and attend management calls at any time.
• Can perform any other tasks required by line manager and management in general.
Attended Inbound calls at the call center
Ensured 100% Courtesy and Accuracy on calls
Ensured proper updating of records
Ensured timely logins at the beginning of the shifts and after breaks
Focused on customer complaints and ensure timely reporting
Tracked multiple contacts and take 100% ownership of the calls
Ensured 100% participation in quizzes, team meetings and other interactive activities
Always adhered to the standard operating practices as laid down by the company
Floor Supervision
Handled escalated calls and cases of Prime Business Customers and Irate customers.
• Smart Business Line (TBS): 04-3974747
Elite Insurance Brokers - Dubai, UAE
March 2007 - July 2007
Marketing and Sales Executive
• Handle all types of insurance (motors, life, health, etc)
• Set appointments with customer.
• Handle all the inquiries regarding insurance requirement.
Jabal Al Shaikh Auto repairing W/P (Family Business) - Dubai, UAE
August 2001 - June 2005
Sales Representative
• Promoted company instruments through presenting to customers.
• Demonstrated sales by increasing customer scope as well as expanding existing business.
Halwan Secondary School - UAE High School Certificate, June 1998